Everyone seeking or receiving healthcare in NSW has certain rights. NSW Health has adopted the Australian Charter of Healthcare Rights, second edition and the Charter on the Rights of Children and Young People in Healthcare Services in Australia (the Charters).
The Charters enable patients, families, carers, volunteers and caregivers (staff) to share an understanding of the rights of people receiving healthcare and encourage active partnership between all. Shared understanding and active partnership are important facilitators for the provision of safe and high-quality care.
For more information , refer to the NSW Health Information Bulletin
Charter on the Rights of Children and Young People in Healthcare Services in Australia
Patient experience is not a single project or initiative. It is about putting the patient at the centre of everything we do and treating them as a person.