Following the ‘Review of seclusion, restraint and observation of consumers with a mental illness in NSW
Health facilities’, we will implement the following recommendations.
|11. Meaningful engagement with consumers
and their families should occur in
assessment and care planning,
particularly in developing personal plans
to prevent the use of restrictive practices
Engage consumers and families in assessment and care planning|
|12. Consumer and carer co-design and
systematic engagement should occur at
all levels of the health service
Develop resources to support successful mental health co-design processes|
Routinely include consumers and families in key committees, projects and
How can I be involved?
Every local health district and specialty health network will use consumer, carer and family co-design
in their seclusion and restraint prevention action plans. To be involved, please contact your local health
Consumers and carers must be partners
The Review of seclusion, restraint and observation of consumers with a mental illness in NSW Health facilities
emphasised the need to work with consumers and families when planning care. It is important that this
collaboration also extends beyond individual treatment and includes service improvement. Consumers and
families must always be partners in quality improvement.
What is co-design?
Co-design brings consumers, carers, families and staff together to improve health services. It has been used
in a range of health service settings.
The principle is to apply consumer and carer experience to better understand and improve care. Co-design
aims for results that are practical in ‘the real world’ and better meet the needs of consumers, carers and