NSW Ambulance has welcomed 31 emergency medical call takers, after they were officially inducted into the service at a ceremony at the State Operations Centre in Sydney today.
This graduation is the third call takers graduation to be held this year, providing a boost to control room staff numbers across the Sydney, Northern and Western centres.
The new recruits come from a range of backgrounds and experiences, including trainee emergency medical call taker Bethany Whitnall, who will be joining the Sydney control centre, who is establishing herself as a professional referee in both women's and men's rugby union.
The graduates have completed an intensive training program designed to prepare them for a critical role in the emergency response system: being the first point of contact for people in urgent need of medical assistance.
Quotes attributable to Minister for Health, Ryan Park:
"These new emergency call takers are joining a world-class service that is making a difference every day, during some of the most critical times in people's lives.
"Their work may be unseen, however it is a vital and essential part of a frontline emergency response to people in need.
"Congratulations to NSW Ambulance's newest inductees, and thank you for the contribution you're making to our front-line services."
Quotes attributable to NSW Ambulance Interim Chief Executive Clare Beech:
"We proudly welcome our newest emergency medical call takers, stepping into a role that sits at the heart of our service.
"The call taker role is critical, gathering the right information quickly and providing compassion and reassurance to the caller on the other end of the phone.
"I congratulate each graduate on this achievement and thank them for choosing a career dedicated to serving the community."
Quotes attributable to trainee emergency medical call taker Bethany Whitnall:
"I love being busy and constantly pushing the boundaries of what I can achieve at NSW Ambulance.
"The ability to stay calm under pressure and communication skills I have gained from being the first female referee in men's first grade rugby union in my area will be valuable in my new role."