Choose the Right Care

Non-critical illnesses and injuries drain valuable hospital resources. Choosing the right care for your condition means you and your loved ones get the best treatment. It also allows busy NSW Health services to help people who need it most. We provide four different care options for differing levels of severity.

Read more about the differences in those care options below.


  • Grazed knee
  • Sore throat
  • Minor cut
  • Minor issues

Sometimes it's best to treat it yourself. There's nothing we can do here that you can't. Buy the necessary medicines or bandages and get well soon.


  • Diarrhoea
  • Runny nose
  • Cough
  • Headache
mortar and pestle

If you'd like to speak to someone discreetly about something that feels a bit more serious, pop into your local pharmacy. There are experts there to help with most everyday, persistent conditions.


  • Cuts
  • Ear pain
  • Back ache
  • Sprains

There is usually a local doctor to see if the condition is harder to solve yourself or at the pharmacy. Appropriate conditions include those that you think might need a referral to a specialist.


  • Choking
  • Chest pain
  • Blacking out
  • Blood loss
flashing emergency light

If something is clearly seriously wrong, waste no time and dial 000 or get to the emergency department.

Still not sure?

Try the easy to use
Symptom Checker Tool

Check symptoms

If you're unsure about the right care for you dial
Healthdirect on 1800 022 222

Page Updated: Monday 4 December 2017