These Guidelines are supplementary to the current
Public Health (COVID-19 Air Transportation Quarantine) (No 4) Order (the Order) and should be read in conjunction with the Order.
These Guidelines apply to:
International flight crew who are required to self-isolate and transportation providers transporting such persons must comply with the directions in the Order and in these Guidelines.
Employers must ensure transportation providers and flight crew members who are required to self-isolate comply with the directions in the Order and in these Guidelines.
These Guidelines do not apply to a person transporting a traveller or flight crew member from a quarantine facility or their place of accommodation to a medical facility in the event of an emergency.
Part 1 of these Guidelines apply to a person providing a transport service to an:
Transportation providers must comply with the directions in
Part 4: COVID-19 Safe Transport.
All persons providing a transport service to passengers and flight crew who are required to self-isolate must be fully vaccinated for COVID-19.
International flight crew who are NSW residents must isolate at their residence, or in accommodation arranged by their employer. Flight crew who are not NSW residents must isolate at accommodation arranged by their employer.
Part 2 of these Guidelines apply to flight crew members who are required to self-isolate under the Order, they must:
Transport providers and flight crew who are travelling to their accommodation using an approved transport provider must comply with directions in
Part 4: COVID-19 Safe Transport.
Flight crew members who are required to self-isolate and are driving a private vehicle to their place of residence in NSW must comply with the following requirements:
Flight crew members who are required to self-isolate should not leave their vehicle unless it is urgent or unavoidable. If the flight crew member leaves the vehicle, they must
Flight crew must provide the records to NSW Health within 4 hours of requesting the information
Flight crew must have the following COVID-19 tests:
Flight crew may leave self-isolation to depart on a flight out of Australia.
Flight crew members should watch carefully for symptoms of COVID-19 for the first two weeks after arriving in NSW, and if symptoms occur, immediately have a rapid antigen test. This is because it can take up to 14 days from the time a person comes into contact with someone with COVID-19 for them to develop symptoms. Around a quarter of contacts who are infected will become positive in the second 7 days after being exposed. For further information about testing please see
Getting tested for COVID-19.
If the flight crew member does not leave Australia, they will have to remain in isolation for the quarantine period. The quarantine period starts when they arrive in NSW and ends when the sooner of the following occurs:
A flight crew member who has a layover period in Australia of less than 48 hours does not need to have a rapid antigen test within 24 hours of arrival, however this is strongly recommended. If they are a NSW resident and do not have a test taken within the first 24 hours of arrival, they are not permitted to self-isolate at home and must self-isolate within flight crew accommodation arranged by their employer.
All flight crew members who have a positive rapid antigen test result must immediately self-isolate and follow the advice in
Testing positive to COVID-19 and managing COVID-19 safely at home.
Self-isolation means staying in their home or accommodation and remaining separated from others.
Flight crew cannot leave their accommodation, except:
If the flight crew member needs to leave their accommodation for one of the permitted reasons, they must comply with these Guidelines. Please see Part 4: COVID-19 Safe Transport.
Flight crew cannot have visitors to their accommodation while they are self-isolating unless the person is visiting them for medical or emergency purposes.
For further information on how to self-isolate safely, including supports available, please refer to the
NSW Health COVID-19 Self-Isolation Guideline and Support factsheet.
Flight crew should take a COVID-19 rapid antigen test immediately and remain in self-isolation if they experience any of the following symptoms (however mild) at any time:
Other reported symptoms of COVID-19 include fatigue, headache, acute blocked nose (congestion), muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
If a flight crew member needs to see a doctor, they should call ahead and make sure the doctor is aware of their symptoms and that they have recently returned from overseas.
If a flight crew member becomes severely unwell and it is a medical emergency, they should phone 000.
They should tell the ambulance staff that they are an international flight crew member and are in self-isolation.
Transportation providers must provide COVID-19 Safe Transport when providing transport for certain passengers and crew, including:
COVID-19 Safe Transport means:
Transport providers or their employers must provide these records to NSW Health within 4 hours of requesting the information. A record of passenger names and contact details is not required if this information is held by NSW Government agencies (e.g. as part of regular transport of international passengers from the airport to hotel quarantine).
Transportation providers and passengers should not leave the vehicle unless it is urgent or unavoidable. If they need to leave the vehicle, they must:
NSW Ambulance and other emergency transport services should comply with internal procedures and the
COVID-19 Infection Prevention and Control Manual developed by the Clinical Excellence Commission.
All transportation providers and their passengers must wear appropriate PPE, as described in the guidance for
Authorised Transport Providers.
Appropriate PPE, including a surgical mask, must be worn inside the vehicle and within 1.5 metres of other passengers or drivers. Children 12 years and under are exempt from wearing masks but are encouraged to wear them where practicable. Masks should not be worn by babies and toddlers under 2 years of age, as they are a choking and suffocation risk.
For more information, please see the
CEC COVID-19 infection prevention and control guidance and resources ‘Transport’ resources.
Not following these guidelines puts family, friends and community at risk. Not following these rules is also a criminal offence and attracts heavy penalties. For individuals, the maximum penalty is $11,000, 6 months in prison, or both with a further $5,500 fine for each day the offence continues. On-the-spot fines may be issued. Compliance checks on self-isolation and on testing requirements will be undertaken.