For flight crew arriving on or after 25 June 2020, international flight crew are no longer automatically exempted from the NSW public health orders relating to quarantine for people arriving from overseas. Rather, flight crew must self-isolate at their own residence or crew accommodation (within your room) until the end of the quarantine period or until the person leaves on a flight out of NSW.

Flight crew is defined as cabin, flight or positioning crew of passenger or cargo flights.

If you enter Australia as a passenger, you are not considered flight crew and should expect to complete your quarantine in a NSW Health quarantine facility.

Last updated: 04 August 2020
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How long do I need to be in home isolation?

If you are a flight crew member who arrived on or after 25 June 2020, you must self-isolate at your own residence or crew accommodation (within your room):

  • until the end of the quarantine period or
  • until you leave on a flight out of NSW.

The quarantine period starts when the person arrives in NSW and ends when the sooner of the following occurs:

  • at least 14 full days have passed and, having regard to any testing carried out by or on behalf of NSW Health, the Chief Health Officer is satisfied that the person does not pose a risk of infecting any other person with COVID-19
  • 24 full days have passed.

If you do not leave on a flight out of NSW within 14 days, your self-isolation ends at the end of 14 days only if the Chief Health Officer finds that you are not a risk. Otherwise, your self-isolation ends at the end of 24 days.

On arrival into Sydney you will need to sign a declaration form confirming you have received and understand these guidelines. Qantas air cargo crew flying to and from New Zealand and crew flying to and from Seletar on a Boeing 717 are exempt from these guidelines.

Getting to your home or crew accommodation

Your employer must arrange your transportation from the airport to your home or accommodation. Your employer must also arrange your transportation to your point of departure out of NSW. If you are returning to your own accommodation in NSW, by taxi or ride-share you should sit in the back seat and you must wear a mask. You are required to travel directly to and from the airport and not stop at any location during the journey.

Monitor symptoms and seek help if they develop

Testing people without symptoms for COVID-19 does not help identify people who may become sick later. This is why it is so important to detect any sign of infection as early as possible. You should monitor yourself for any new symptoms. Watch particularly for:

  • fever (37.5°C or higher) or history of fever (night sweats, chills)
  • cough
  • shortness of breath (difficulty breathing)
  • sore throat
  • loss of smell
  • loss of taste.

Other reported symptoms of COVID-19 include fatigue, runny nose, muscle pain, joint pain, headache, diarrhoea, nausea/vomiting and loss of appetite. If you develop symptoms, you should seek help as soon as possible.

You have four main options:

  • Visit your nearest COVID-19 clinic or drive through clinic. When you arrive, immediately tell staff that you are an international flight crew member and have just returned from being overseas.
  • Call your local doctor (or other health provider arranged by your airline) to make an appointment and tell them you are an international flight crew member and have just returned from being overseas.
  • Call the healthdirect hotline on 1800 022 222 and tell them you are an international flight crew member and have just returned from being overseas.

If you become severely unwell and it is a medical emergency you should phone 000. Tell the ambulance staff that you have been in home isolation for COVID-19, and that you have recently flown in from overseas

Can I leave my room? Can I have visitors?

Home isolation means you must stay at your home or crew accommodation and restrict your normal activities. For those in crew hotel accommodation, self-isolation requires that you remain in your room at all times.  Arrangements will need to be made to bring meals to your room.

Flight crew can only leave their home or accommodation for the following reasons:

  • undertake duties that are essential for safety or other regulatory reasons including, for example, flight simulation training, safety training or security training
  • to seek medical care
  • in an emergency situation (including to avoid injury or escape a risk of harm from domestic violence).

If you are required to leave for one of the above reasons, you should wear a surgical mask, maintain a distance from others (minimum of 1.5 metres) and travel directly to and from the location back to your home or crew accommodation. Prior to leaving your home or crew accommodation, you should contact your local Public Health Unit at 1300 066 055.

You should not allow people who do not have an essential need to be in your home or crew accommodation to visit while you are in isolation. This includes not being allowed to visit each other’s rooms or have any visitors including family members who reside in NSW.

How can I obtain food and other essential supplies?

Ask your employer, family, friends or other members of the household to pick up groceries and medicines for you. If this is not possible, you may be able to order groceries and medicines (including prescription medicines) online or by telephone. If you still need help with obtaining food and essential supplies, help is available through your local Public Health Unit.

Can I go into the garden or go for a walk?

You can go into your private garden or courtyard or onto your private balcony if you have one.

You cannot leave your home unless it is to seek medical care or because of an emergency.

Separate yourself from the other people in your home

If you are sharing your home with others you should, as much as possible:

  • remain separated from others
  • wear a surgical mask when you are in the same room as another person (even if they are also in isolation) and when you visit a healthcare provider
  • use a separate bathroom, if available
  • avoid shared or communal areas and wear a surgical mask when moving through these areas
  • not share a room with people who are at risk of severe disease, such as elderly people, immunocompromised people, and those who have heart, lung or kidney conditions, and diabetes.

Wear a surgical mask

You should wear a surgical mask when you are in the same room with other people (even if they are also in isolation) and when you visit a healthcare provider. Make sure your surgical mask covers your nose and mouth at all times, and avoid touching your mask unnecessarily.

Cover coughs and sneezes

You should cover your mouth and nose with a tissue when you cough or sneeze, or cough or sneeze into your sleeve or elbow. Used tissues should be placed in a bin, and hands immediately washed with soap and water for at least 20 seconds.

Wash your hands

You should wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use an alcohol-based hand sanitiser if your hands are not visibly dirty. Ensure you wash your hands or use a hand sanitiser:

  • before entering an area where there are other people
  • before touching things used by other people
  • after using the bathroom
  • after coughing or sneezing
  • before putting on, and after removing, gloves and masks.

Avoid sharing household items

You should not share dishes, drinking glasses, cups, eating utensils, towels, bedding, or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water or use a dishwasher/washing machine.

Still have questions or need support while in isolation?

For more information

Page Updated: Tuesday 4 August 2020
Contact page owner: Health Protection NSW