Patient-reported measures (PRMs) are surveys that help us to understand what matters most to patients. They also help us to find out if the care we deliver supports the outcomes and experiences that patients expect.

There are two types of PRMs:

  • Patient-reported experience measures (PREMs) capture patients' experiences of their healthcare and services.
  • Patient-reported outcomes measures (PROMs) capture patients' views on how their illness or care has impacted their overall health and wellbeing.

Collecting PRMs

NSW Health has developed a new platform – HOPE (Health Outcomes and Patient Experience) – to support real-time collection and use of PRMs. 

HOPE allows patients and their carers to log in using a personal device and provide feedback on their experiences and outcomes. The system also allows patients and carers to access information uploaded by their healthcare provider about their health condition or relevant services.

This short video describes the benefits of using HOPE for collecting and using PRMs.

Health Outcomes and Patient Experience – what matters for patients

More information

More information about PRMs and HOPE, including resources for patients and clinicians, are available on the Agency for Clinical Innovation website

Current as at: Monday 6 December 2021
Contact page owner: Strategic Reform and Planning