July 2021 edition
NSW Health has developed a new IT platform –
HOPE (Health Outcomes and Patient Experience)– to support real‑time collection and use of
patient reported measures
Fifteen local health districts/specialty health networks and a Primary Care General Practice have started using the HOPE platform and the roll out is continuing across Leading Better Value Care and Integrated Care services.
Since 1 February 2021:
Mr Jones* is a 68 year old male who was admitted to hospital with an exacerbation of his Chronic Heart Failure. Mr Jones was asked to complete a PROMIS‑29 Survey (Quality of Life) as part of his admission to hospital. Mr Jones then had the opportunity to discuss his responses and treatment options with his Cardiac Nurse. After this discussion Mr Jones was asked what he thought of completing the survey and using the HOPE IT Platform.
Mr Jones responded “It was easy to complete and the survey was great. I think it is a great tool to address my depression because let’s face it that’s what I have and get help with it… I was always told growing up that if I had two hands and a beating heart I shouldn’t complain and so I find it hard to express how I’m feeling. But, the survey was a great tool to express that and get help”.
(*Patients name and age has been changed to protect the patient’s identity).