Reducing Injuries in a Mobile Workforce

The HealthShare NSW Patient Transport Service (PTS) provides non-emergency transport for NSW Health patients to and from health facilities. Patients are regularly transported to and from locations such as residential homes, general practitioner surgeries, and medical imaging facilities, with varying access.

In May 2017, PTS had a high incidence of workplace injuries. Many of the injuries were the result of manual handling tasks associated with loading and unloading patients. HealthShare NSW took a broad ranging approach to improving workplace safety through prevention strategies, improved workplace injury management and creating a culture that values safety. 

Resulting from these initiatives, PTS has vastly reduced safety risks to staff.​