Illawarra Shoalhaven Local Health
Wollongong Hospital measures patient care performance including Emergency
Treatment Performance (ETP) and length of stay (LoS). Results in 2017 were
declining in performance from the previous year. Using a unique collaborative
approach, strategies were implemented focussing on improving admission to
discharge processes and increasing the use of data to drive
Significant cultural changes were experienced as a result of the
consultative and inclusive change-management process.
- the average LoS reduced by 0.6 days
- the ETP improved by
- 11,104 bed days were saved
equating to $10 million productivity
- readmission rates are 1% below
the 2017 average.