Wollongong Hospital Whole of Health Program - Length of Stay Project

Wollongong Hospital measures patient care performance including Emergency Treatment Performance (ETP) and length of stay (LoS). Results in 2017 were declining in performance from the previous year. Using a unique collaborative approach, strategies were implemented focussing on improving admission to discharge processes and increasing the use of data to drive decision-making.

Significant cultural changes were experienced as a result of the consultative and inclusive change-management process.

Results showed: 

• the average LoS reduced by 0.6 days
• the ETP improved by 9.4%
• 11,104 bed days were saved equating to $10 million productivity
• readmission rates are 1% below the 2017 average.​