Mid North Coast Local Health District

Back row: Health Minister Brad Hazzard, NSW Health Secretary Elizabeth Koff, Cassie Mila, Dianne Young, Lynn Forsyth, Wayne Jones (Northern NSW LHD Chief Executive), Fiona Flynn, Deborah Willcox (Northern Sydney LHD Chief Executive)

The Multipurpose Service (MPS) workforce requires a comprehensive knowledge base, multiple skill sets and ability to manage competing priorities across emergency, acute and residential aged care every shift; resulting in a task driven culture.
Within 24 months the Highview model aimed to reinvent aged care nursing, improve the relationship between residents / families and staff and increase resident wellbeing and quality of life.
Changing the language and culture of care, restructuring the workforce and devolving decision making enabled relationship based partnerships and person directed values and practice.
Engaging the hearts and minds of staff in a positive, supportive, non-punitive work environment that inspires and empowers individuals to experiment and innovate has improved attendance, increased accountability, collaboration, productivity and elevated aged care to a speciality status.

Care Partners - Changing the Language and Culture of Care 

Page Updated: Thursday 29 August 2019
Contact page owner: NSW Ministry of Health