Incident management, complaints, public interest disclosures and disciplinary/grievance procedures

​Legislation

• Health Administration Act 1982
• Health Administration Regulation 2020
• Health Care Complaints Act 1993
• Health Care Liability Act 2001
• Public Interest Disclosures Act 1994

Policy directives

• PD2016_029 - Corrupt Conduct - Reporting to the Independent Commission Against Corruption (ICAC)
• PD2016_027 - Public Interest Disclosures
  
• PD2015_028 - Lobbyist - Code of Conduct, Lobbying Government Officials
  
• PD2018_031 - Managing Misconduct
  
• PD2014_028 - Open Disclosure Policy
  
• PD2020_020 - Incident Management Policy
  
• PD2018_032 - Managing Complaints and Concerns about Clinicians
  

Guidelines 

• GL2020_08 - Complaint Management Guidelines
  

Information bulletins 

• IB2015_066 - Advertising Legal Services
• Statutory Privilege under section 23 of the Health Administration Act 1982

Disclaimer

The legal compendium is primarily intended for use by NSW Health entities.  Whilst NSW Health makes every effort to ensure the accuracy of the information presented, it does not purport to be a comprehensive list of applicable legislation and policies, or to render legal advice.  Visitors should also be aware of the general disclaimer applicable to this site.​