The NSW and Australian Governments want to ensure that consumer and community participation of your health matters is maintained through sharing information and making decisions together.

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Consumer Subcommittee of the Mental Health Program Council

The Mental Health Consumer Subcommittee was established in 2009 to bring together people who are currently or have previously accessed public mental health services to provide feedback on issues with mental health services to Program Council. It is jointly chaired by the Chief Executive Officer of BEING - Mental Health Consumers and the Executive Director, Mental Health Branch.

The Consumer Subcommittee provides feedback to the Mental Health Branch on the development and implementation of policy and programs and guidance. The Consumer Subcommittee also provides guidance on how the Mental Health Branch can increase consumer participation across its activities.

The membership of the Mental Health Consumer Subcommittee will comprise:

Standing members:

  • Executive Director of Mental Health Branch or delegate
  • Chief Executive Officer, BEING - Mental Health Consumers or delegate
  • Chair, NSW Consumer Peer Workforce Committee

One Representative Member from each community below who identifies as a person living with mental health issues (consumer) and who has accessed or is currently accessing NSW public mental health services:

  • a person who lives in regional, rural or remote NSW
  • a person who lives in metropolitan NSW
  • a person who has accessed public forensic mental health services
  • a person who has accessed support from a NSW Government funded Community Managed Organisation mental health program
  • a person who has accessed support from a NSW Government funded youth mental health service
  • a person who is from a Culturally and Linguistically Diverse community
  • an Aboriginal and/or Torres Strait Islander person
  • an older person
  • a person who is a member of the Gay, Lesbian, Bisexual, Transgender, Queer or Intersex community
  • a person with an intellectual disability.

BEING - Mental Health Consumers
Phone: (02) 1300 234 640
Email: info@being.org.au

Your Experience of Service

The Your Experience of Service (YES) survey is a national measure of mental health services by consumers. It is a questionnaire designed to gather information about consumers' experience of care. Answers from the survey will be used to build better services.

The YES questionnaire was developed in partnership with mental health consumers. It is based on the recovery principles of the National Standards for Mental Health Services.

There is an electronic version of the survey called the eYES survey, which allows consumers to give feedback through their smart phone, computers or tablets.

More information of the YES survey found on the Australian Institute of Health and Welfare website.

Your Experience of Service report

The Your Experience of Service: What consumers says about NSW Mental Health Services report summarises the feedback from consumers who answered the YES survey.

For more information about these reports please email: informh@health.nsw.gov.au.

Consumer and carer experience of NSW mental health services during the 2020 COVID-19 pandemic


Consumer and carer experience of NSW mental health services during the 2020 COVID-19 pandemic

The Your Experience of Service: What consumers says about NSW Mental Health Services report summarises the feedback from consumers who answered the YES survey. In 2019-20 an additional supplement report is available that explores the consumer and carer experiences of service during the 2020 COVID-19 pandemic.

For more information about these reports please email: informh@health.nsw.gov.au.

Mental Health Carer Experience Survey

The Mental Health Carer Experience Survey (CES) is a national measure that asks carers about their experience of mental health services.

The CES was developed in partnership with carers and has been offered in NSW since 2018.

The CES is available for carers to complete on paper or online.

More information about the CES can be found on the Australian Mental Health Outcomes and Classification Network.

Mental Health Carer Experience Survey Report


Mental Health Carer Experience Survey 2020-2021

The Mental Health Carer Experience Survey: What carers say about NSW Mental Health Services report summarises the feedback from carers who answered the survey

For more information about these reports, please email:
InforMH@health.nsw.gov.au

My Health Record

My Health Record is an online summary of your key health information. No matter where you live in Australia, you can access your health information from any computer or device on the internet. Everyone will have a My Health Record by the end of 2018.

Health care providers involved in your care can also access your important health information such as:

  • allergies
  • medicines you are taking
  • medical conditions you are diagnosed with
  • pathology test results.

So if you're visiting your GP or in the emergency room following an accident and unable to talk, My Health Record can help get you the right treatment.

All documents in My Health Record are set to general access for healthcare providers by default. This means any providers who are involved in your care can see this information.

You can control who has access to your information and which information healthcare providers can see on My Health Record. If you don't want a My Health Record, you can cancel it at any time.

Find out What is My Health Record? and What's in a My Health Record?


Current as at: Monday 20 June 2022
Contact page owner: Mental Health Branch