The NSW and Australian Governments want to ensure that consumer and community participation of your health matters is maintained through sharing information and making decisions together.
The Mental Health Consumer Subcommittee was established in 2009 to bring together people who are currently or have previously accessed public mental health services to provide feedback on issues with mental health services to Program Council. It is jointly chaired by the Chief Executive Officer of BEING - Mental Health Consumers and the Executive Director, Mental Health Branch.
The Consumer Subcommittee provides feedback to the Mental Health Branch on the development and implementation of policy and programs and guidance. The Consumer Subcommittee also provides guidance on how the Mental Health Branch can increase consumer participation across its activities.
The membership of the Mental Health Consumer Subcommittee will comprise:Standing members:
One Representative Member from each community below who identifies as a person living with mental health issues (consumer) and who has accessed or is currently accessing NSW public mental health services:
BEING - Mental Health ConsumersPhone: (02) 1300 234 640Email:
The Your Experience of Service (YES) survey is a national measure of mental health services by consumers. It is a questionnaire designed to gather information about consumers' experience of care. Answers from the survey will be used to build better services.
The YES questionnaire was developed in partnership with mental health consumers. It is based on the recovery principles of the
National Standards for Mental Health Services.
There is an electronic version of the survey called the
eYES survey, which allows consumers to give feedback through their smart phone, computers or tablets.
More information of the YES survey found on the
Australian Institute of Health and Welfare website.
Your Experience of Service 2020-2021 Report
Your Experience of Service 2020-2021 Supplement
The Your Experience of Service: What consumers says about NSW Mental Health Services report summarises the feedback from consumers who answered the YES survey.
For more information about these reports please email:
Consumer and carer experience of NSW mental health services during the 2020 COVID-19 pandemic
The Your Experience of Service: What consumers says about NSW Mental Health Services report summarises the feedback from consumers who answered the YES survey. In 2019-20 an additional supplement report is available that explores the consumer and carer experiences of service during the 2020 COVID-19 pandemic.
The Mental Health Carer Experience Survey (CES) is a national measure that asks carers about their experience of mental health services.
The CES was developed in partnership with carers and has been offered in NSW since 2018.
The CES is available for carers to complete on paper or online.
More information about the CES can be found on the
Australian Mental Health Outcomes and Classification Network.
Mental Health Carer Experience Survey 2020-2021
The Mental Health Carer Experience Survey: What carers say about NSW Mental Health Services report summarises the feedback from carers who answered the survey
For more information about these reports, please email:InforMH@health.nsw.gov.au
My Health Record is an online summary of your key health information. No matter where you live in Australia, you can access your health information from any computer or device on the internet. Everyone will have a My Health Record by the end of 2018.
Health care providers involved in your care can also access your important health information such as:
So if you're visiting your GP or in the emergency room following an accident and unable to talk, My Health Record can help get you the right treatment.
All documents in My Health Record are set to general access for healthcare providers by default. This means any providers who are involved in your care can see this information.
You can control who has access to your information and which information healthcare providers can see on My Health Record. If you don't want a My Health Record,
you can cancel it at any time.
What is My Health Record? and
What's in a My Health Record?