When there are signs of anger or verbal aggression it is important to remember that:
Use the strategies below to de-escalate a situation:
It is not your job to stop the person being angry, but these steps may help to make the person feel calmer. It is only then that you can look at how to deal with the situation and their concerns.
In a situation like this, workers can panic because they don’t know how to “stop” the anger, and they need to know that periods of intense anger do not last. … intense feelings like anger naturally dissipate as time passes.
- A person with lived experience of a mental health condition
De-escalation TechniquesThis web page has 10 things you can do to de-escalate a situation when someone is angry.Type: Fact sheetEstimated reading time: 5 minutesProduced by: Ambulance Tasmania
Facilitate responsible behaviourThis is a free online eLearning module which covers monitoring of client behaviour, communication strategies to de-escalate conflict and managing conflict. In order to access this training, you will need to set up an account.Type: eLearningProduced by: QCOSS Community Door