Specific eligibility criteria are in place to ensure patients receive safe and appropriate care.
To access treatment you must be:
The pharmacist will ask you additional questions during the consult to check if they can provide you with treatment. If you receive care at the pharmacy, your pharmacist will notify your doctor.
Current Therapeutic Guidelines suggest that uncomplicated UTIs (in adult females* younger than 65) can often can be successfully managed without antibiotics, with symptoms resolving within one week. Your pharmacist should discuss this option with you during the consultation.
If you do not meet the eligibility criteria to receive the service by a pharmacist, your pharmacist will refer you to appropriate alternative care, such as your GP.
For information on UTIs, including symptoms, read the healthdirect factsheet on urinary tract infections.
*the term ‘female’ is used to include all people presumed female at birth.
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Pharmacies who provide this service are responsible for maintaining up-to-date service listings via the National Health Services Directory. As it may take a while for all pharmacies to upload their information to the Directory, you may also wish to enquire directly with your local pharmacy about whether they are providing this service.
Before you go:
If you, or someone in your family needs support in your language, tell the pharmacist you need an interpreter. You can also contact the Translating and Interpreting Service (TIS) National on 131 450. This service is free and confidential.
Refer to our frequently asked questions section for more information regarding UTI treatment.
