Safe Haven

On this page

  1. What is a Safe Haven?
  2. What to expect at a Safe Haven
  3. Where to get help
  4. Learn more about Safe Haven services in NSW
  5. News and videos about Safe Haven

What is a Safe Haven?

Safe Haven is a place where you can go to get calm and culturally sensitive support if you are experiencing distress or suicidal thoughts.

It is a safe place where you can talk openly about how you are feeling and what you’re going through.

A place where you can feel supported and not judged.

You can talk to peer-support workers who have experienced mental health challenges and recovery, and who understand what you are going through.

If you don’t feel like chatting, you can spend time in a quiet space and listen to music.

It’s free and you don’t need an appointment.


What to expect at a Safe Haven


Where to get help

There are Safe Havens throughout NSW. Find your nearest one.​​​​​

Map of Safe Havens

Safe Haven locations, hours and contact details

  • ​Address: 17 Bega Street, Bega NSW 2550

    ​Hours

    • Monday: 12:00pm - 7:00pm
    • Tuesday: 12:00pm - 7:00pm
    • Wednesday: 12:00pm - 7:00pm
    • Thursday: 12:00pm - 7:00pm
    • Friday: 12:00pm - 7:00pm
    • Saturday: 12:00pm - 7:00pm
    • Sunday: 12:00pm - 7:00pm

    ​​Including public holidays

    Phone: (02) 6491 9214

    Notes: This Safe Haven is best placed to support people who are 14 years and above.​ Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven during their first visit; or seek parent/carer consent to attend.​​​​​

  • Address: Old War Vets Drive, Broken Hill NSW 2880

    Hours

    • Monday: closed
    • Tuesday: 3:00pm - 9:00pm
    • Wednesday: 3:00pm - 9:00pm
    • Thursday: 3:00pm - 9:00pm
    • Friday: 3:00pm - 9:00pm
    • Saturday: 10:00am - 4:00pm
    • Sunday: closed​

    Public holidays: hours may differ, please call service to confirm​

    Phone: +61 418 442 767

    Email: safehavenfw@missionaustralia.com.au​

    Notes: This Safe Haven is best placed to support people who are 17 years and above. If you're under 17 years, please contact this Safe Haven to discuss other support options available to you.​​

  • Address: Brookvale Community Health Centre, Ground Level, 612-624 Pittwater Rd Brookvale NSW 2100

    Hours

    • Monday: 4.00pm - 8.00pm
    • Tuesday: 4.00pm - 8.00pm
    • Wednesday: 4.00pm - 8.00pm
    • Thursday: 4.00pm - 8.00pm
    • Friday: 4.00pm - 8.00pm
    • Saturday: 4.00pm - 8.00pm
    • Sunday: 4.00pm - 8.00pm​​

    ​Public holidays: hours may differ, please call service to confirm​

    Phone: (02) 9388 5044

    Notes: This Safe Haven is best placed to support high school students. If you're not a high school student, please contact this Safe Haven to discuss other support options available to you.​​

  • Address: 80 Woodhouse Drive, Ambarvale NSW 2560

    Hours

    • Monday: 12:00pm - 7:30pm
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: closed
    • Friday: 12:00pm - 7:30pm
    • Saturday: 12:00pm - 7:30pm
    • Sunday: 12:00pm - 7:30pm​

    ​Including public holidays

    Phone: +61 457 093 109

    Email: SWSLHD-CampbelltownSafeHaven@health.nsw.gov.au

    Website: Campbelltown Safe Haven

    ​Notes: Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven. ​​

  • Address: St Vincent's O'Brien Centre, 390 Victoria Street, Darlinghurst NSW 2010

    Hours

    • Monday: closed
    • Tuesday: closed
    • Wednesday: 5:00pm - 8:30pm​
    • Thursday: 5:00pm - 8:30pm
    • Friday: 5:00pm - 8:30pm
    • Saturday: 12:00pm - 4:00pm
    • Sunday: 12:00pm - 4:00pm​

    ​​Including public holidays

    Email: SafeHavenCafe@svha.org.au

    Website: The Safe Haven Cafe

    Notes: This Safe Haven is best placed to support people who are 16 years and above. If you're under 16 years, please contact this Safe Haven to discuss other support options available to you.​

  • Address: 2/29 Church Street, Dubbo NSW 2830​

    Hours

    • Monday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Tuesday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Wednesday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Thursday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Friday: 9:30am - 12​:30pm, 1:30pm - 4:30pm​​
    • Saturday: closed
    • Sunday: closed​

    ​Closed on public holidays

    Phone: +61 436 850 152​​​

    Notes: Visitors under 16 are encouraged to attend with a responsible adult when able to do so.​​​​​​

  • Address: Corner of Ambulance Road and Holden Street, Gosford NSW 2250

    Hours

    • ​Monday: 9:00am - 4:30pm
    • Tuesday: 9:00am - 4:30pm
    • Wednesday: 9:00am - 4:30pm
    • Thursday: 9:00am - 4:30pm
    • Friday: 9:00am - 4:30pm
    • Saturday: closed
    • Sunday: closed

    ​​​​​​​Closed on public holidays​

    Phone: (02) 4394 1597​​

  • Address: 81 Kooyoo Street, Griffith NSW 2680

    Hours

    • Monday: 2:00pm - 9:00pm
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: 2:00pm - 9:00pm​
    • Friday: 2:00pm - 9:00pm
    • Saturday: 2:00pm - 9:00pm
    • Sunday: 2:00pm - 9:00pm​

    ​Including public holidays

    Phone: +61 497 447 955

    Email: mlhd-griffithwagga-safehaven@health.nsw.gov.au​

    Notes: Visitors under 16 will be encouraged to seek out a responsible adult to join them at the Safe Haven, or seek parent/carer consent to attend.​​

  • ​Address: 2/15 Kensington St, Kogarah 2217

    Hours

    • Monday: 5:00pm - 9:00pm
    • Tuesday: 5:00pm - 9:00pm
    • Wednesday: closed
    • Thursday: 5:00pm - 9:00pm​
    • Friday: 5:00pm - 9:00pm
    • Saturday: 5:00pm - 9:00pm
    • Sunday: 5:00pm - 9:00pm​

    Including public holidays

    Phone: (02) 9113 2981

    Email: SESLHD-safehaven@health.nsw.gov.au

    Website: SESLHD - SafeHaven

    Facebook: SafeHaven (St George)

    Notes: This Safe Haven is best placed to support people who are 16 years and above. If you're under 16 years, please contact this Safe Haven to discuss other support options available to you.

  • Address: Moore St, Liverpool NSW 2170

    Hours 

    • Monday: 12:00pm - 7:30pm
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: closed
    • Friday: 12:00pm - 7:30pm
    • Saturday: 12:00pm - 7:30pm
    • Sunday: 12:00pm - 7:30pm​

    Including public holidays

    Phone: +61 499 825 974

    Email: SWSLHD-LiverpoolSafeHaven@health.nsw.gov.au

    Website: Liverpool Safe Haven

    Notes: ​Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven. ​

  • Address: 22 Stewart Avenue, Hamilton East NSW 2303

    Hours 

    • Monday: closed
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: closed
    • Friday: 4:00pm - 9:00pm
    • Saturday: 4:00pm - 9:00pm
    • Sunday: 4:00pm - 9:00pm​
    ​Including public holidays

    Email: HNELHD-NewcastleSafeHavenHub@health.nsw.gov.au

    Notes: This Safe Haven is best placed to support people who are 12 years and above. If you're under 12 years, please contact this Safe Haven to discuss other support options available to you.​

  • Address: 168 Missenden Road, Newtown NSW 2047

    Hours

    • Monday: 10:00am - 4:00pm
    • Tuesday: closed
    • Wednesday: 10:00am - 4:00pm
    • Thursday: 10:00am - 4:00pm
    • Friday: 10:00am - 4:00pm
    • Saturday: closed
    • Sunday: closed​

    Public holidays: hours may differ, please call service to confirm

    Phone: (02) 9562 5830​

    Notes: This Safe Haven is best placed to support people who are 18 years and above. If you're under 18 years, please contact this Safe Haven to discuss other support options available to you.​​

  • Address: Macquarie Hospital, Building 72, 59 Wicks Road, North Ryde 2113

    Hours 

    • Monday: 4:00pm - 8:00pm
    • Tuesday: 4:00pm - 8:00pm
    • Wednesday: 4:00pm - 8:00pm
    • Thursday: 4:00pm - 8:00pm
    • Friday: 4:00pm - 8:00pm
    • Saturday: 4:00pm - 8:00pm
    • Sunday: 4:00pm - 8:00pm​

    ​Including public holidays

    Phone: (02) 8877 4537​

    Email: nslhd-safehaven@health.nsw.gov.au​ ​​

    Notes: This Safe Haven is best placed to support high school students. If you're not a high school student, please contact this Safe Haven to discuss other support options available to you.​​

  • ​Address: 3/195-199 Clarinda Street, Parkes NSW 2870

    Hours

    • Monday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Tuesday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Wednesday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Thursday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Friday: 9:30am - 12​:30pm, 1:30pm - 4:30pm
    • Saturday: closed
    • Sunday: closed​

    ​​Closed on public holidays

    Phone: +61 428 228 097

    Email: wnswlhd-parkes-safehaven@health.nsw.gov.au

    Notes: ​Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven. 

  • Address: ​Western Sydney Business Centre, 111 Henry Street, Penrith NSW 2750

    Hours

    • Monday: 1:30pm - 9:30pm
    • Tuesday: 1:30pm - 5:00pm
    • Wednesday: 1:30pm - 9:30pm
    • Thursday: 1:30pm - 9:30pm
    • Friday: 1:30pm - 9:30pm
    • Saturday: 1:30pm - 9:30pm
    • Sunday: 1:30pm - 9:30pm​
    Including Public Holidays​

  • Address: Community Mental Health, Wrights Road, Port Macquarie NSW 2444

    Hours

    • Monday: closed
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: 2:00pm - 8:00pm
    • Friday: 2:00pm - 8:00pm
    • Saturday: 2:00pm - 8:00pm
    • Sunday: 2:00pm - 8:00pm​

    ​​Public holidays: hours may differ, please call service to confirm

    Phone: (02) 5524 2000​

    Notes: Visitors under 16 years will be asked to seek out a responsible adult to attend, with exceptions for young people in out-of-home care or refugees.

  • ​Address: C1 East, Level 1 High Street, Sydney Children's Hospital Randwick

    Hours​

    • Monday: 10:00am-4:15pm
    • Tuesday: 10:00am-4:15pm
    • Wednesday: 10:00am-4:15pm
    • Thursday: 10:00am-4:15pm
    • Friday: 10:00am-​4:15pm
    • Saturday: closed
    • Sunday: closed

    ​Public holidays: hours may differ, please call service to confirm

    Phone: +61 439 387 939

    Email: schn-sch-mhsafehaven@health.nsw.gov.au

    Notes: This Safe Haven supports young people up to the age of 17 years old.

  • Address: 214 Bridge Street, West Tamworth NSW 2340

    Hours

    • Monday: closed
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: closed
    • Friday: 4:00pm - 9:00pm
    • Saturday: 4:00pm - 9:00pm
    • Sunday: 4:00pm - 9:00pm

    ​Including public holidays

    Email: HNELHD-TamworthSafeHavenHub@health.nsw.gov.au

    Notes: This Safe Haven is best placed to support people who are 12 years and above. If you're under 12 years, please contact this Safe Haven to discuss other support options available to you.​

  • ​Address: 3/24 Minjungbul Drive, Tweed Heads South NSW 2486

    Hours 

    • Monday: 12:00pm - 6:00pm
    • Tuesday: 12:00pm - 6:00pm
    • Wednesday: 12:00pm - 6:00pm
    • Thursday: 12:00pm - 6:00pm
    • Friday: 12:00pm - 6:00pm
    • Saturday: 12:00pm - 6:00pm
    • Sunday: 12:00pm - 6:00pm

    Public holidays: hours may differ

    Email: nnswlhd-twe-tzsic-safehaven@health.nsw.gov.au

    ​Notes: Visitors under 16 will be encouraged to seek out a responsible adult to join them at the Safe Haven. ​

  • Address: 7 Yathong Street, Wagga Wagga NSW 2650

    Hours

    • Monday: 2:00pm - 9:00pm
    • Tuesday: closed
    • Wednesday: closed
    • Thursday: 2:00pm - 9:00pm​
    • Friday: 2:00pm - 9:00pm​
    • Saturday: 2:00pm - 9:00pm
    • Sunday: 2:00pm - 9:00pm

    ​​Including public holidays​

    Phone: +61 497 422 937

    Email: mlhd-griffithwagga-safehaven@health.nsw.gov.au​

    ​Notes: ​Visitors under 16 will be encouraged to seek out a responsible adult to join them at the Safe Haven, or seek parental/carer consent to attend.​​

  • ​​Address: 26 Grand Avenue, Westmead NSW 2145

    Hours

    • Monday: 3:30pm to 9:30pm
    • Tuesday: 3:30pm to 9:30pm
    • Wednesday: 3:30pm to 9:30pm
    • Thursday: closed
    • Friday: closed
    • Saturday: closed
    • Sunday: 3:30pm to 9:30pm​

    ​​​Public holidays: hours may differ, please call service to confirm​

    Phone: +61 436 377 113

    Email:wslhd-safehaven@health.nsw.gov.au​​

  • Address: 55 Urunga Parade, Wollongong NSW 2500

    Hours

    • Monday: closed
    • Tuesday: closed
    • Wednesday: 2:00pm - 10:00pm
    • Thursday: 2:00pm - 10:00pm
    • Friday: 2:00pm - 10:00pm
    • Saturday: 2:00pm - 10:00pm
    • Sunday: closed

    ​​Including public holidays

    Phone: +61 401 561 164

    Email: wollongong.safehaven@stride.com.au

    Website: Stride Safe Haven

    Notes: Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven during their first visit.​

  • ​Address: Wyong Public Hospital, Pacific Highway, Hamlyn Terrace NSW 2259

    Hours

    • ​Monday: closed
    • Tuesday: 9:30am-3:00pm
    • Wednesday: closed
    • Thursday: 9:30am-3:00pm
    • Friday: closed​​​​
    ​​Public holidays: hours may differ​​

Learn more about Safe Haven services in NSW

Safe Haven services are part of the Towards Zero Suicides initiative, the NSW Government’s commitment to reducing suicide rates in NSW.

The NSW Government recognises that Emergency Departments can be a challenging environment for people experiencing suicide distress. Safe Havens provide an alternative space for people in distress which are staffed by peer-support workers.

​There are 21 Safe Havens across NSW. These Safe Havens are based on, or near, hospital grounds. They are staffed with suicide prevention workers to offer emotional support and provide information on available services. 

​People who have experience of suicide are co-designing models of care for Safe Havens that are tailored to their communities and local health districts​.  

Safe Havens aim to:

  • provide prompt, personalised, and compassionate care
  • connect people to support services to address the underlying factors in their distress
  • reduce pressure on hospital emergency departments
  • reduce self-harm, suicide attempts and deaths by suicide.

News and video about Safe Haven

 

Get help now

If you or someone you know is in immediate danger, please call Triple Zero 000 or visit your local Emergency Department​​​​. 

  • You can also call Lifeline on 13 11 14, 24 hours a day, 7 days a week. 
  • Or visit Get help now for more crisis services that may be better suited to you.

Please note: Calling a Safe Haven service may not always provide you with immediate help.

​
Current as at: Friday 14 March 2025
Contact page owner: Mental Health