Virtual care, also known as telehealth, safely connects patients with health professionals to deliver care when and where it is needed. It complements the face-to-face care that you are used to.
If virtual care is safe and suitable, your healthcare professional will explain your options. You will then have a choice about how you wish to receive care.
In some cases, virtual care may be the only option for safety and quality reasons.
NSW Health's priority is providing world class healthcare that is personalised, safe and of the highest quality. Virtual care helps us to do this.
Healthcare professionals have been using technology to deliver care to patients for decades. Now, with advances in technology, the support for health professionals and benefits for patients and the health system are even greater.
Virtual care supports NSW Health's vision for a sustainable health system that delivers outcomes that matter to patients and the community, is personalised, invests in wellness and is digitally enabled.
Virtual care in NSW
The Virtual Care Accelerator (VCA) was established through a partnership between eHealth NSW and the NSW Agency for Clinical Innovation (ACI). It was set up to accelerate and optimise the use of virtual care across NSW until 30 June 2021.
The VCA supports local health districts and specialty health networks to build on existing virtual care initiatives and implement new ones. These innovations will facilitate the long-term transformation of virtual care.
We are currently revising our Virtual Care Strategy. The strategy will build on the valuable work that has been occurring across the system for many years.
Read the current NSW Health Telehealth Framework and Implementation Strategy: 2016 – 2021.