Virtual care, also known as telehealth, safely connects patients with health professionals to deliver care when and where it is needed. It complements the face-to-face care that you are used to.
In NSW, virtual care can be delivered in different ways, including:
NSW Health's priority is providing world class healthcare that is personalised, safe and of the highest quality. Virtual care helps us to do this.
Virtual care can help patients to receive more appropriate care in a timely fashion, and provides benefits for all patients, no matter where they live. It supports patients and families to:
Healthcare professionals have been using technology to deliver care to patients for decades. Now, with advances in technology, the support for health professionals and benefits for patients and the health system are even greater.
Virtual care supports healthcare professionals by:
Virtual care supports NSW Health's vision for a sustainable health system that delivers outcomes that matter to patients and the community, is personalised, invests in wellness and is digitally enabled.
NSW Virtual Care Strategy supports a coordinated, consistent and sustainable approach to scale virtual care across NSW. It builds on the important and innovative work of many health partners across NSW.
Virtual care in NSW: Guide for patients, carers, families and the community explores what virtual care is, how it is used and your choices and options. It has some frequently asked questions and links to helpful information.