We are here to support you in ways that matter to you, during your time in hospital.
If you are worried about a patient's condition, speak to your care team or make a REACH call.
When you come to hospital, you may be asked about yourself. For example, your religion or spiritual beliefs, or if you identify as Aboriginal or Torres Strait Islander. You do not have to answer. It is completely your choice.
If you do tell us, it may help us:
If your child or loved one is in hospital, we will ask the same questions about them.
If you choose to share this information, we will store it safely. It will not be shared outside NSW Health without your permission.
Our hospitals are committed to providing culturally safe care for Aboriginal and Torres Strait Islander peoples.
If you would like to, you can meet with an Aboriginal Liaison Officer.
Aboriginal Liaison Officers can help you and your family:
Aboriginal Liaison Officers can support you before and after your hospital stay. From the admissions process to making sure you have the support you need when you go home.
If you’d like support from an Aboriginal Liaison Officer, just let a staff member know.
If you speak a language other than English, you can ask for a free and confidential interpreter. We provide trained, professional interpreters to help you understand your care and make informed decisions about your health.
To learn more or request support, visit NSW Health Care Interpreting Services.
You can also ask a staff member to arrange an interpreter for you. We're here to make sure you feel heard, safe and supported.
Coming to the emergency department (ED) can be stressful. The ED can be busy and noisy. Our Patient Experience Officers are here to support you during your time in the ED.
Patient Experience Officers can:
Our goal is to provide compassionate, clear communication even in a high-pressure environment.
If you’d like support from a Patient Experience Officer in the ED, just ask a staff member know.
We offer access to:
If you would like a visit from a hospital chaplain, just let a staff member know. You are also welcome to invite a support person from your own community to visit.
Our social workers are here to support you, your family and carers. They can help with emotional, social or practical challenges you may be facing during your hospital stay.
This could include:
If you would like to speak with a social worker, just let a staff member know.
