As of 11 September 2021
Some areas of NSW are currently no longer under stay at home Orders.
Please refer to the
affected regions website for areas under stay at home orders.
From 11 September 2021, disability day programs may recommence in areas no longer under stay at home orders, in accordance with the Public Health Order.
Activities in group settings should continue to be suspended for those still under stay at home orders, unless non-attendance at a day program would result in a risk of harm to the person with disability or others. Further information is available on the Disability service providers webpage.
Further information is available on
Disability service providers.
From 9 September 2021, in order to work, all home care staff providing services to elderly persons in their homes who:
live in an area of concern and work outside that area of concern will be required to have had at least one dose of a COVID-19 vaccine or have evidence of an appointment for vaccination that is before 19 September 2021. Upon request, they must be able to provide their employer with evidence of their vaccination status or appointment.
From 9 September 2021, in order to work, all disability care staff who provide services to persons with a disability in their homes who:
live or work in an area of concern will be required to have had at least one dose of a COVID-19 vaccine or have evidence of an appointment for vaccination that is before 19 September 2021. Upon request, they must be able to provide their employer with evidence of their vaccination status or appointment.
All staff working in NSW must wear a surgical mask.
- Until further notice all people receiving home care service in NSW are urged to wear a surgical mask during provision of home care service.
- Please see
Mandatory mask wearingfor reasons when masks can be removed.
- Only essential staff should be permitted to work
There are new
casual contact locations in Greater Sydney and in regional NSW. To view locations please see
Latest COVID-19 case locations and alerts in NSW.
There are active cases in New Zealand with
contact tracing locations of interest.
Victoria, Queensland and the Australian Capital Territory are considered affected areas. There are restrictions for people who have been in Victoria and the Australian Capital Territory from 5 August 2021 and there are
close and casual contact places of high concern in the Australian Capital Territory, Victoria and Queensland.
This information can change rapidly so please check the web at least daily for updates.
- Providers must exclude non-essential staff.
- Staff that are considered necessary for operational purposes must be assessed for risk of exposure in determining their suitability for work in the facility. What is considered an essential service, however, will involve a discussion between the provider and the client and an assessment of risk to the individual and the home care worker. In some instances, certain activities can wait, but in others the service may still go ahead to ensure that the client is in a safe environment.
Exclude staff who:
- are a
close or casual contact of COVID-19, prior to completing their isolation and testing requirements. (Staff who are casual contacts are no longer excluded from entry for 14 days from their date of exposure, however should be risk assessed by the facility before returning to work.)
- from 9 September, live or work in an area of concern and cannot provide evidence of having received at least one dose of a COVID-19 vaccine, or evidence of an appointment for vaccination that is
before 19 September 2021. On very rare occasions, there may be a medical contraindication to COVID-19 vaccination. A
COVID-19 medical contraindication certificate is required in this circumstance.
- live in
Greater Sydney and work more than 50 km outside of Greater Sydney and have not had a COVID-19 test in the preceding 7 days (evidence of the test must be shown). Greater Sydney still includes Wollongong and the Blue Mountains.
- have been to Victoria or the Australian Capital Territory since in the past 14 days and have not had a negative COVID-19 test result.
- have been to any
close and casual contact places of high concern in Victoria, Queensland or the Australian Capital Territory.
- have been in New Zealand in the last 14 days
- are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
- live in a household with a person who is currently self-isolating.
- are waiting for a COVID-19 test result (except for surveillance purposes)
All home care service providers must maintain vigilance to prevent the introduction of COVID-19. Until further notice all staff in NSW must wear a surgical mask .
Please refer to the
NSW Government website for further information about the current rules and restrictions in NSW, including testing requirements and permits for workers.
All residents living in all areas of NSW are urged to wear a mask whist a home care worker is in attendance where possible.
COVID-19 safety measures for home care service providers
- Staff who have been overseas must agree to be tested for COVID-19 two days after leaving hotel quarantine (this does not apply to New Zealand). They must receive a negative test result prior to working. This is an additional measure to protect the community. Please read
Passengers leaving hotels who have completed 14 days of mandatory quarantine for more information.
Minimise staff working across multiple settings (such as in home and residential care). Where ceasing staff movement across settings is not practical, additional measures should be put in place, such as maintaining records of staff and work locations and increasing use of Personal Protective Equipment (PPE).
- Ensure staff actively ask clients about symptoms on arrival. If staff become aware of a client with symptoms, that client should be isolated from others and arrangements made for COVID-19 testing.
Mandatory mask wearing
- Under the
Public Health (COVID-19 Additional Restrictions for Delta Outbreak) Order 2021 masks are mandatory for everyone in NSW while in an indoor location, unless the person is in the person's place of residence. This includes waiting for or using public transport.
- A staff member or resident may remove their mask:
- while communicating with another person who is deaf or hard of hearing
- if wearing a mask creates a risk to health and safety
- where clear enunciation or visibility of your mouth is essential
- Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.
- If leaving the home with a home care worker, anyone with a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable is not required to wear a mask. For example, someone with a skin condition, an intellectual disability, autism or trauma, you are not required to wear a mask.
- If a person cannot wear a face mask because of a disability, physical or mental health illness or condition, they must carry either
- a medical certificate or letter signed by a registered health practitioner (such as a doctor) or a registered NDIS provider or
- a statutory declaration.
Additional advice for all home care service providers
- The Commonwealth Department of Health has issued a
Guide for Home Care Providers to assist staff in reducing the risk of COVID-19.
- More detailed advice for services who provide care in the home is at
Guidance for risk screening and assessment for home visiting health services.
- Please seek the advice of your local NSW Health Public Health Unit if you are in doubt about how to appropriately mitigate risk when providing home care services on 1300 066 055.
- For more information about NDIS-related issues, including any funding issues relating to compliance with these measures for NDIS participants, contact: