Support for family, carers and friends of people who use alcohol and other drugs

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AOD services are not emergency services. If you or someone you know needs urgent medical help, call Triple Zero (000) or go to your nearest emergency department.

On this page

AOD Family, Carers and Friends (FCF) services

AOD FCF services are free services across NSW that support families, carers, friends or kin of people experiencing alcohol or other drug-related harm.

These services help people look after their own health and wellbeing while supporting someone they care about.

AOD FCF services aim to:

  • improve the wellbeing of family, carers and friends
  • build confidence and skills to support a loved one
  • strengthen family and community support networks
  • support people to stay engaged with recovery
  • increase cultural safety, connection and belonging
  • help people navigate the health system and connect with other services (such as GPs or counsellors).

How can an AOD FCF service help?

Each service offers different types of support. Support may include counselling, peer support groups, yarning sessions or wellbeing programs. Some services also provide family and relationship support, advocacy, referrals, and family or cultural events. Some services also offer tailored programs for young people, people living in regional and rural areas or Aboriginal communities.

Contact an AOD FCF service

Find and contact an AOD Family, Carers and Friends service near you to learn more about the support available.

  • The Salvation Army Family, Carers and Friends Support Service

    Family, Carers and Friends Service provides:

    • telephone and online support
    • information and advice
    • case management
    • online support groups
    • education sessions
    • referrals to specialist services.

    Contact details

    Phone: (02) 6270 3135
    Email: FCF@salvationarmy.org.au
    Hours: Monday to Friday, 8am to 4pm

    Additional information

    • Available to NSW residents aged 18 years and over.
    • Self-referrals accepted.

    Jarrah House Family and Friends Support

    Jarrah House provides:

    • information and education
    • individual counselling
    • group support.

    Contact details

    Phone: (02) 9661 6555 (select Option 5)
    Email: fcaf@jarrahhouse.com.au

    Additional information

    • Self-referrals accepted.
    • Peer support available from people with lived experience.
    • Accessibility supports available. Contact the service to discuss individual needs.
  • The Glen Family, Carers and Friends Program

    The Glen provides:

    • one-to-one support
    • help identifying personal goals and support needs
    • case management and referrals
    • information and education
    • online education sessions
    • face-to-face family events.

    Priority populations

    The Glen is an Aboriginal Community Controlled Organisation and provides services for Aboriginal communities.

    Contact details

    Address: 50 Church Road, Chittaway Point NSW 2261
    Phone: (02) 4388 6360
    Hours: Monday to Friday, 8am to 4pm
    Email: lauren@theglencentre.org.au

    Additional information

    • Self-referrals accepted.
    • Virtual case management available.
    • Contact the service for program times and availability.

    Eleanor Duncan Family, Carers and Friends Program

    Eleanor Duncan Aboriginal Services provides:

    • family support and wellbeing programs
    • men's and women's groups
    • social support groups
    • referrals to counselling services
    • referrals to psychology services
    • connection to wellbeing and recovery supports.

    Priority populations

    The service provides health and wellbeing support for Aboriginal and Torres Strait Islander people living on Darkinjung Country.

    Contact details

    Main Community Hub

    Address: 35 McPherson Road, Mardi NSW 2259
    Phone: (02) 4351 1040
    Hours: Monday to Friday, 8:30am to 5pm

    GP Outreach Clinic

    Address: 4 Berith Street, Umina Beach NSW 2257
    Phone: (02) 4351 1040
    Hours: Monday to Friday, 8:30am to 5pm

    Additional information

    • Self-referrals accepted.
    • Telehealth available.
    • Outreach available across Darkinjung Country.
    • Contact the service for current program times and locations.

  • Maari Ma Social and Emotional Wellbeing Service provides:

    • counselling
    • information and education
    • advocacy and support
    • yarning circles
    • referrals and care coordination.

    Priority populations

    The service provides culturally safe, holistic support for Aboriginal community members and families living across the Far West region.

    Contact details

    Address: 439-443 Argent Street, Broken Hill NSW 2880
    Phone: (08) 8082 9777
    Email: sewb@maarima.com.au
    Hours: Monday to Friday, 9am to 5pm

    Additional information

    • Appointments can be tailored to meet individual needs.
    • Accessibility supports available. Contact the service to discuss individual needs.
  • Social Futures - Pillars of Support

    Social Futures provides:

    • counselling
    • case management
    • one-to-one peer support
    • skills-based support groups for carers
    • education and information.

    Priority populations

    Specialised support is available for:

    • young people
    • young parents
    • Aboriginal people.

    Contact details

    Singleton

    Address: 2/16 Cambridge Street, Singleton NSW 2330
    Phone: 1800 319 801
    Email: thebridge@socialfutures.org.au
    Hours: Monday to Friday, 8:30am to 4pm

    Muswellbrook Medicare Mental Health

    Address: 160 Bridge Street, Muswellbrook NSW 2333
    Phone: 1800 319 801
    Email: thebridge@socialfutures.org.au
    Hours: Monday to Friday, 9am to 5pm. Weekends: 12pm to 4pm. Appointments available by arrangement.

    Additional information

    • Self-referrals accepted.
    • Virtual and telephone support available.
    • Walk-in support available in Singleton.
    • Wheelchair-accessible office in Singleton.
    • Outreach available across surrounding communities.
    • Peer support available from workers with lived experience.
    • Accessibility supports available. Contact the service to discuss individual needs.

    Tamworth Aboriginal Medical Service (TAMS) Carer's Support Program

    TAMS provides:

    • case management
    • education and awareness
    • one-to-one support
    • group programs

    Priority populations

    TAMS is an Aboriginal Medical Service and welcomes everyone under its "no wrong door" approach.

    Contact details

    Address: Shop 2, 52 Station Street, Quirindi NSW 2343
    Phone: (02) 6760 2500
    Hours: Monday to Friday, 8:30am to 5pm
    Email: Chrisa@tams.org.au

    Additional information

    • Self-referrals accepted.
    • Peer support available from workers with lived experience.
    • Transport assistance available for appointments.
    • Accessibility supports available. Contact the service to discuss individual needs.

  • The Buttery Family and Carer Support Program

    The Buttery provides

    • individual, face-to-face and phone support
    • counselling
    • education and information.

    Contact details

    Address: 346 Lismore Road, Binna Burra NSW 2479
    Phone: (02) 6687 1111
    Hours: Monday to Friday, 9am to 4pm
    Email: intake@buttery.org.au

    Additional information

    • Self-referrals accepted.
    • Telehealth and online support available.
    • Outreach available across the region.
    • Flexible, person-centred support available for people with disability or neurodivergence.
    • Face-to-face services available by arrangement.
    • Available to people living within the service region, unless their loved one is receiving services from The Buttery.

    Tobwabba Aboriginal Medical Service

    Tobwabba Aboriginal Medical Service provides:

    • counselling
    • crisis support
    • case management
    • referrals to health services
    • wellbeing activities
    • healthy lifestyle programs
    • community connection and engagement.

    Contact details

    Address: 68A Macintosh Street, Forster NSW 2428
    Phone: (02) 6555 6271
    Hours: Monday to Thursday: 8:30am to 5pm. Friday: 8:30am to 3pm. Appointments available by arrangement.
    Email: clinic@tobwabba.org.au

    Additional information

    • Outreach available across the region.
    • Telehealth and online support available.

  • RivMed AOD Family Support Services provides:

    • information and education
    • case management
    • referrals to services
    • connection to culture, family and community
    • access to health and social services.

    Priority populations

    The service provides culturally safe, holistic support for Aboriginal community members and families living across the Murrumbidgee region.

    Contact details

    Address: 30-32 Hammond Avenue, Wagga Wagga NSW 2650
    Phone: (02) 6927 0400
    Email: wellbeingintake@rivmed.org.au

    Additional information

    • Outreach available.
    • Transport may be available for existing patients.
    • Referral form required for access to AOD services.

  • The Buttery Family and Carer Support Program

    The Buttery provides

    • individual, face-to-face and phone support
    • counselling
    • education and information.

    Contact details

    Address: 346 Lismore Road, Binna Burra NSW 2479
    Phone: (02) 6687 1111
    Hours: Monday to Friday, 9am to 4pm
    Email: intake@buttery.org.au

    Additional information

    • Self-referrals accepted.
    • Telehealth and online support available.
    • Outreach available across the region.
    • Flexible, person-centred support available for people with disability or neurodivergence.
    • Face-to-face services available by arrangement.
    • Available to people living within the service region, unless their loved one is receiving services from The Buttery.
  • Katungul Family, Carers and Friends Program provides:

    • education and information
    • yarning groups
    • peer support groups
    • wellbeing activities
    • on-Country programs
    • art and wellbeing workshops
    • advocacy and practical support.

    Contact details

    Batemans Bay

    Address: 1-3 Old Princes Highway, Batemans Bay NSW 2536
    Phone: 1800 804 201
    Hours: Monday to Friday, 9am to 5pm. Closed 1pm-2pm for lunch and on public holidays.
    Email: harleyl@katungul.org.au

    Narooma

    Address: 26 Princes Highway, Narooma NSW 2546
    Phone: 1800 804 201
    Hours: Monday to Friday, 9am to 5pm. Closed 1pm-2pm for lunch and on public holidays.
    Email: harleyl@katungul.org.au

    Bega

    Address: 25 Bega Street, Bega NSW 2550
    Phone: 1800 804 201
    Hours: Monday to Friday, 9am to 5pm. Closed 1pm-2pm for lunch and on public holidays.
    Email: harleyl@katungul.org.au

    Additional information

    • Self-referrals accepted.
    • Outreach available.
    • Telehealth and phone support available.
    • Transport assistance available.
    • Peer support available from staff with lived experience.
    • Accessibility supports available. Contact the service to discuss individual needs.

  • Directions Health Family, Carer and Friends Support provides:

    • one-to-one support with a family AOD practitioner
    • counselling
    • information and education
    • peer support groups
    • community connection activities
    • youth support for young people affected by another person's substance use.

    Priority populations

    Aboriginal-identified staff and women's groups are available at Eurobodalla and Bega Valley.

    Contact details

    Pathways Eurobodalla

    Address: 2/66 Campbell Street, Moruya NSW 2537
    Phone: (02) 4474 2594
    Email: pathways.eurobodalla@directionshealth.com

    Pathways Monaro

    Address: 64-68 Vale Street, Cooma NSW 2630
    Phone: (02) 6455 1100
    Email: pathways.monaro@directionshealth.coms

    SHaWS AOD Hub Bega Valley

    Address: Unit 3, 83 Upper Street, Bega NSW 2550
    Phone: (02) 6492 8800
    Email: sapphire@directionshealth.com

    Additional information

    • Walk-ins welcome.
    • Self-referrals accepted.
    • Outreach available.
    • Transport assistance available.
    • Virtual care available.
    • Accessibility supports available. Contact the service to discuss individual needs.

  • Youth of the Streets provides:

    • peer support groups
    • one-to-one family support and planning
    • practical assistance through brokerage support
    • six-week support program to build confidence and coping skills
    • education and information
    • school-based programs for children and young people supporting family members or friends affected by substance use.

    Priority populations

    The service provides targeted support for priority populations through flexible and inclusive service delivery.

    Contact details

    Address: 55 North Parade, Mount Druitt NSW 2770
    Phone: 0412 404 458
    Email: WesternSydneyReferrals@youthoffthestreets.com.au
    Hours: Monday to Friday, 9am to 5pm.

    Additional information

    • Self-referrals accepted.
    • Transport support may be available.
    • Outreach available through school programs.
    • Peer support available from staff and volunteers with lived experience.
    • Available to people living in the Western Sydney LGA.
    • Accessibility supports available. Contact the service to discuss individual needs.

Alcohol and Drug Information Service (ADIS)

For free, confidential advice and support, contact the Alcohol and Drug Information Service (ADIS).

  • Call 1800 250 015
  • Available 24 hours a day, 7 days a week
  • Counsellors can provide:
    • information and advice
    • referrals to support services
    • crisis counselling
    • ongoing support

You can also chat online with an ADIS counsellor Monday to Friday, from 8:30am to 5pm.

Family Drug Support Australia

Family Drug Support (FDS) provides free telephone support for families and friends affected by someone else's alcohol or other drug use.

  • Call 1300 368 186.
  • Available 24 hours a day, 7 days a week.

Other services

For more information, support resources and treatment options, visit Your Room for Families.

You can also access a range of mental health services and supports for families and carers.

Current as at: Wednesday 19 August 2026