Patient reported experience measures (PREMs) - also referred to as client reported experience measures (CREMs) are standardised tools that enable patients to provide feedback on their experience of the service provided. They are one indicator of the quality of care provided. Information gathered from patients is used to drive service improvements.
Implementing PREMs supports the NSW Health vision that people with alcohol and other drugs related harms experience person-centered, safe, high quality intervention and care.
Agency for Clinical Innovation