Mental Health Line 1800 011511

If you or someone you know needs help, the Mental Health Line offers:

  • professional help and advice
  • referrals to local mental health services.

It is staffed by mental health professionals who will ask questions to determine if you or, the person you are concerned about, needs ongoing mental health care and how urgently it is needed.

They can put you in contact with the most relevant mental health service for children, teens, adults and older people.

The Mental Health Line is available to everyone in NSW and operates 24 hours a day, 7 days a week. Call 1800 011 511.


If someone has attempted, or is at immediate risk of attempting to harm themselves or someone else, call Triple Zero (000) immediately.

Or go to a hospital emergency department, where they may refer you to a mental health service.

I have trouble hearing and speaking

If you are deaf, or have a hearing or speech impairment, you can call the Mental Health Line through the National Relay Service (NRS).

The NRS is an Australian Government initiative that allows people who are deaf, hard of hearing, and have a speech impairment to make and receive phone calls.

The NRS is free and is available 24 hours a day, 7 days a week.

There are a number of relay call options that you can access by phone, web or teletypewriter (TTY). There may be more than one relay call option that suits you, depending on your needs and situation.

The Australian Government website has more information on the National Relay Service including how to make and receive calls.

NRS Voice Relay number 1300 555 727

TTY number 13 36 77

SMS relay number 0423 677 767

English is my second language

If English is not your first language, you can use the telephone Translating and Interpreting Service (TIS National) to speak to a mental health professional at the Mental Health Line.

TIS National is free and is available 24 hours a day, 7 days a week.

Call TIS on 13 14 50 and ask them to ring the Mental Health Line on 1800 011 511.

You can also prebook an interpreter online using the TIS National Pre booked phone interpreter form.

Resources for the Mental Health Line

​To order resources, visit Resources for the Mental Health Line.

Current as at: Tuesday 24 January 2023
Contact page owner: Mental Health Branch