To work effectively, having a good rapport and communicating well is not enough. You need to back up what you say with action. What you do (and don’t do) and your ability to build trust, will determine how effective you are.
Trust is the belief that someone is good and honest and will not harm you, or that someone is safe and reliable.
Some strategies to build trust include:
Remember - actions speak louder than words!
Practical Tips for Workers - Overall strategies to improve communicationThis age has some practical tips for developing genuine relationships. Note that this site is designed for complex needs, so it covers general principles and tips for coexisting conditions.Type: Web pageEstimated reading time: 10 minutesProduced by: Complex Needs Capable
Communicating with Mental Health ClientsThis is a training video covering how to communicate with people with mental health issues in a range of situations. Type: Video | Closed captionsViewing time: 16.19Produced by: BlueRidge AHEC
Utilise specialist communication skills to build strong relationshipsThe effectiveness of community service and disability work depends on the quality of the relationship between the client and the worker. This course is about communicating effectively. In order to access the training, you will need to set up an account.Type: eLearningProduced by: QCOSS Community Door