Before making a call

Check if you are eligible for care in the public oral health service. All children are eligible.

Please ensure that you have your Medicare Card available when you call. Adults will also need their Health Care Card, Pensioner Concession Card or Commonwealth Seniors Health Card available.

Confirmation of eligibility

Prior to receiving care the patient is responsible for proving their eligibility ​at each visit, by showing a valid Medicare card and, for adults, a valid concession card.

If a valid concession card cannot be produced, the patient must seek an interim voucher to establish that they are eligible for care. The exception to this is where the person requires emergency treatment.

The patient may also be asked to produce secondary identification such as a drivers licence to confirm their identity. A formal letter of identification from a homelessness agency is also acceptable as a secondary identification.

Recontact the service if your situation changes

If your dental condition gets worse while you are waiting for an appointment, please contact your Local Health District oral health service on the number below to be reassessed.

Please also let the oral health service know if your address or contact details change while you are waiting for an appointment.

Local health district oral health service call centres

All local health districts have oral health call centres and their contact details are outlined below. If you are unsure which local health district you live in, maps can be found on LHD Maps.

​Local health district Oral health call centre
South Western Sydney
​ (02) 9293 3333
South Eastern Sydney ​1300 134 226
​Illawarra Shoalhaven ​1300 369 651
Northern NSW
Mid North Coast
Hunter New England
1300 651 625
Central Coast ​1300 789 404
Northern Sydney ​1300 732 503
Southern NSW
​1800 450 046
​Western Sydney ​(02) 8890 6766
Nepean Blue Mountains ​(02) 4734 2387 or 1300 769 221
Far West
Western NSW
(02) 6809 8621​ or ​1300 552 626​​
Page Updated: Friday 11 May 2018