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What if my child does not attend a participating school?

All children under 18 years of age can access free dental care provided by NSW Health at public dental clinics. For more information or to make an appointment for your child, please contact your local public dental service.
 

What if my child misses out on the program?

The program may visit participating schools up to once a year. If your child missed out on an appointment while the program was at the school, you can contact the program coordinator at your local public dental service to find out when the next visit is planned or to make an appointment for your child at a local public dental clinic. You could also contact a private dental provider to make an appointment for your child, but please note that you or your private health insurance may need to cover some or all of the cost of care provided by private providers.

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Can I attend my child’s dental appointment?

Yes. You are welcome to attend your child’s appointment. If you have received a Parent Information and Consent Pack, you can contact the program coordinator at your local public dental service to find out when your child's school and/or appointment is scheduled.
 

Who will be providing dental care to my child?

Your child’s dental care will be provided by experienced NSW Health staff - registered dental practitioners (oral health therapists, dental therapists or dentists) and qualified dental assistants.
 

What if my child has a dental emergency or a toothache?

Signs that your child may need urgent dental care include:
  • swelling of the face
  • swelling in the mouth
  • bleeding in the mouth that will not stop
  • an accident involving damage to the mouth or teeth
  • dental pain (e.g. in teeth, mouth, gums or jaw)
  • difficulty opening the mouth or difficulty swallowing
If your think your child's symptoms are serious or if their situation deteriorates before you can access dental care, please call Triple Zero (000) or go to your nearest hospital Emergency Department.
 
During working hours you can also contact your local public dental service to arrange care.
 

What will happen as part of my child’s care?

Parents of children at participating schools will receive a Parent Information and Consent Pack from the school before a mobile dental clinic visit is scheduled. For a child to receive care, parents will need to complete and return the consent forms.
At the first appointment, children will receive the following care (if clinically indicated and if parents have consented):

  • a comprehensive examination
  • dental x-rays
  • a scale and clean
  • fluoride varnish application
  • fissure sealants

For information on what these involve, visit the Oral health care explained page. 

A review appointment may be scheduled within 12 months for a check-up and a second application of fluoride varnish.
If a child needs further dental care, the dental practitioner will contact parents to discuss options for treatment. This may involve providing treatment at the school-based mobile dental clinic or at a local public dental clinic. Parent consent is required for any further treatment.

 

How will I know what happened at my child's dental appointment?

A letter outlining what was done at your child’s appointment will be provided. A copy of this information will also be kept on your child’s NSW Health oral health record and can be made available at your request. 
If your child needs further dental care, you will be contacted by a public dental service staff member to discuss options for treatment. 

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What will happen to my child’s information?

Information that you provide on the Consent Form or collected as part of your child’s healthcare is subject to strict confidentiality and privacy protections contained in NSW and Commonwealth legislation (see the Privacy Statement in the Parent Information and Consent Pack).
 

What if my child changes schools?

If you have consented for your child to participate in the program but your child moves to another school, you should contact the program coordinator at your local public dental service to update your child’s details and discuss options for your child's dental care.

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What if my child is scared or anxious about dental treatment?

All NSW Health Mobile Dental Program staff are experienced in working with children. Every effort will be made to ensure that children participating in the program feel safe and confident about their dental care. If your child becomes upset, unwell or is otherwise unable to complete their care, they will be able to return to class and a public dental service staff member will contact you to make alternative arrangements. You may be asked to attend a follow-up appointment with your child, either at the mobile clinic or at your local public dental clinic.
 

What if I want to withdraw my consent?

You can withdraw your consent at any time. If you no longer wish for your child to participate in the NSW Health Primary School Mobile Dental Program, or wish to withdraw financial consent for the Child Dental Benefits Schedule, please contact your local public dental service to update your consent status.
 

Can my child have an interpreter or Aboriginal health worker at their appointment?

Health interpreters and Aboriginal health workers will be available to support students if needed. Parents should indicate on their child’s consent form whether these services are required. If your child already has an appointment, please contact the program coordinator at your local public dental service to discuss your child’s requirements.
 

What will the program cost me?

  • There are no costs for parents/carers or children who receive care through public dental services in NSW, including this program.
  • If your child is eligible for the Child Dental Benefits Schedule (CDBS), you will be asked to sign a form allowing us to bulk-bill care provided to your child. Details about the use of CDBS benefits in this program have been included in the Parent Information and Consent Pack.
  • All children seen by public dental services receive the same high quality care regardless of their eligibility for CDBS and no fees are charged, even if CDBS benefits have been fully used up.
 

What if my child is in high school?

  • If your child is under 18 years old, they can access free dental care provided by NSW Health at public dental clinics. To book an appointment or for more information, contact your local public dental service
  • Alternatively, if your child has a regular public or private dental practitioner, you may wish to continue your child’s care with that provider. Please note that you or your private health insurance may need to cover some or all of the cost of care provided by private providers.
Page Updated: Tuesday 2 July 2019