NSW Health Child Wellbeing Unit and local health district based
Child Wellbeing Coordinators support and enhance how we actively respond to child safety, welfare or wellbeing concerns, with an emphasis on prevention and early intervention.
Registered medical practitioners and general practice nurses, along with other public health workers, can contact the NSW Health Child Wellbeing Unit (CWU) to seek advice if they have concerns about the safety, welfare and wellbeing of any child, young person, or unborn child in NSW.
The NSW Health Child Wellbeing Unit is a telephone support service staffed by child protection professionals proficient in the assessment of risk to children and young people and a required health response.
This specialist child protection and wellbeing consultation service can:
To assist in assessment and planning for children, young people and families, all contacts with the NSW Health Child Wellbeing Unit are documented in an inter-departmental database which links relevant safety and wellbeing concerns held by Community Services, NSW government schools, NSW Police as well as health workers.
You should contact the NSW Health CWU when:
The NSW Health CWU is available Monday to Friday (excluding public holidays) between 8:30am to 4:30pm on
1300 480 420.
To contact the CWU
A Child Wellbeing Unit worker will normally respond the next business day, using the contact details you provide.
If your matter is urgent or you suspect a child or young person is at imminent risk of significant harm, call the Child Protection Helpline (24/7) directly on 13 21 11.
Call 1300 480 420 (Monday to Friday 8:30am to 4:30pm)
If you are calling after hours please leave a message or use the After Hours Contact Form to provide specific details. A Child Wellbeing Unit worker will normally respond the next business day using the contact details provided.
Health workers who call the Child Wellbeing Unit may ask to speak with one of our Aboriginal Assessment Officers.