NSW Health Child Wellbeing Unit and local health district based Child Wellbeing Coordinators support and enhance how we actively respond to child safety, welfare or wellbeing concerns, with an emphasis on prevention and early intervention.

NSW Health Child Wellbeing Units (CWU)

What is the NSW Health Child Wellbeing Unit?

The NSW Health Child Wellbeing Unit is a telephone support service staffed by child protection professionals proficient in the assessment and management of risk to children and young people.

All NSW Health workers, general practitioners and general practice nurses, workers in Aboriginal Medical Services and in affiliated health services across NSW can contact the NSW Health Child Wellbeing Unit to seek advice if they have concerns about the safety, welfare or wellbeing of a child, young person or unborn child.

The service can:

  • provide advice and information to clearly identify child protection risks, harm and vulnerabilities
  • advise on interventions, treatments and/or referrals for vulnerable or at risk children, young people and families
  • provide relevant information held about past child protection related concerns
  • provide guidance around how to raise health, safety and wellbeing concerns with parents
  • where required, escalate high risk matters to the Child Protection Helpline

All contacts with the NSW Health Child Wellbeing Unit are documented in a statewide interagency database.

When should you call?

You should call the NSW Health Child Wellbeing Unit when:

  • the outcome of completing the NSW Online Mandatory Reporter Guide directs you to do so; and/or
  • you need advice about the safety, welfare or wellbeing of a child, young person or unborn child and their family.

The NSW Health Child Wellbeing Unit is open between 8.30am and 5.00pm, Monday to Friday. Please call between 8:30am and 5:00pm to speak directly to an assessment officer. Otherwise leave a phone message or send an eReport from the link available on completing the online NSW Mandatory Reporter Guide.
Health workers who call the Child Wellbeing Unit may ask to speak with one of our Aboriginal assessment officers.

If you suspect a child or young person is at imminent risk of significant harm, call the Child Protection Helpline (24/7) directly on 132 111.​​​​​

Page Updated: Wednesday 22 August 2018