Frequently asked questions: Pharmacist hormonal contraception continuation service

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About hormonal contraception

​​​What is an oral contraceptive pill (the pill)? 

The oral contraceptive pill, often called 'the pill', prevents pregnancy. You take this as a tablet. 

​What is the combined hormonal vaginal ring?

The vaginal ring is a soft plastic ring which contains two hormones, estrogen and progestogen. These hormones are similar to the ones in the contraceptive pill. In Australia the only vaginal ring you can buy is called NuvaRing©.​

​What is the depot medroxyprogesterone acetate (DMPA) injection?

DMPA is the contraceptive injection. It is a hormone injection that prevents pregnancy. The injection works for 12 weeks. The injection contains DMPA, which is a hormone similar to progesterone. Progesterone is made naturally in the body by the ovaries. In Australia the contraception injection available is called Depo-Provera.

Where can I get additional information about hormonal contraception?

NSW Health recommends that you talk to your doctor about which hormonal contraception is right for you.

The Family Planning Hub fact sheets have more information about these hormonal contraceptive options:

Eligibility

Who is eligible for management?

Specific eligibility criteria are in place to ensure you receive safe and appropriate care.

To receive hormonal contraception continuation services at a pharmacy, you must be:

  • female*
  • be aged between 18 to 49 years (inclusive) **
  • taking certain types of oral contraceptive pill, the combined hormonal vaginal ring, or depot medroxyprogesterone acetate (DMPA) for contraception reasons (to prevent unplanned pregnancy) 
  • taking hormonal contraception continuously for two years, as prescribed by a doctor (GP) or nurse practitioner.  

The pharmacist will ask questions during the consult to check if they can provide you with management. If you receive a continuation of hormonal contraception at the pharmacy, your pharmacist will seek your consent to notify your doctor.

If you do not meet the eligibility criteria your pharmacist will refer you to appropriate alternative care, such as your GP.

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*The term ‘female’ is used to include all people presumed female at birth.

**Patients aged 40 – 49 years (inclusive), as well as those using DMPA, can only receive a limited supply of their hormonal contraceptive, and will be referred to their GP for follow-up. This is because there are additional risks associated with hormonal contraception use in these groups.

I am not 18 yet, why can't I use this service?

If you are younger than 18 years of age, it is important that you check in with your doctor regularly.

Your doctor will guide you on the best contraceptive method for you. If the doctor recommends hormonal contraception​, they will provide you with a prescription that you can take to the pharmacy.

I am older than 49, why can't I use this service?

For some people the potential health risks of taking a hormonal contraceptive may outweigh the benefits.

For safety, if you are over 49 years of age it is best to speak to your doctor regularly to c​​​heck for cardiovascular and other health risks.

Your doctor will provide you with a new prescription if hormonal contraception is right for you.

​I am younger than 25 or older than 39, why can't I access continuation of DMPA as part of this service?

For people under 25 years and over 39 years of age, it is important that you check in with your doctor regularly when using DMPA injections.

DMPA can affect bone health over time, and younger people may still be building bone strength while older age groups may naturally have lower bone density. There may also be a higher risk of cardiovascular issues as people get older, and your doctor can help assess whether DMPA is still the safest option for you.

Your doctor will talk with you about the benefits and risks and help decide whether DMPA or another method is best. If DMPA is right for you, your doctor will provide a prescription and plan for ongoing care.

What happens if I am not eligible to use this service?

If you are not eligible to get a continuation of hormonal contraception, the pharmacist may recommend that you visit your doctor or nurse practitioner.

Your doctor or nurse practitioner can discuss what type of contraception is right for you. If they recommend hormonal contraception, they will provide you a new prescription.

Pharmacists are also able to supply some hormonal contraceptives (under Continued Dispensing arrangements ) as well as provide emergency contraception (sometimes called' the morning after pill').

Talk to your pharmacist if you are in this situation for guidance.

About the pharmacist consultation

Do I need to show the pharmacist my original prescription for hormonal contraception?

No, but if you can please bring in a box, past prescription or other record to show that you have been taking hormonal contraception.

What will the pharmacist ask me during the consultation?

The pharmacist will ask you:

  • your name and date of birth
  • about your pill and your reason for taking hormonal contraception
  • when you last spoke to your doctor about hormonal contraception
  • if you have experienced any side effects from hormonal contraception
  • if you have any medical conditions
  • if you take any other medicines (prescription or non-prescription)
  • about your lifestyle (for example if you smoke).

The pharmacist will also take your blood pressure and record your height and weight.

The pharmacist is checking that you are eligible to get your continuation of hormonal contraception at the pharmacy and that it is safe for you.

How will the personal information I provide be used and kept safe?

To receive management from the pharmacist you will need to provide your name, date of birth, contact details and doctor (GP) name, if you have one.

You will also need to give your consent to receive management, if deemed appropriate, and consent for the pharmacist to share your consultation details with your GP.

Any information you provide in your consultation must be stored by the pharmacist using secure digital software, for a period of seven (7) years.

Getting hormonal contraception

What types of hormonal contraception are included in this service?

This service currently includes certain types of oral contraceptive pills, the combined hormonal vaginal ring, and depot medroxyprogesterone acetate (DMPA).

Which hormonal contraception can a pharmacist provide continuation for?

A qualified pharmacist can provide continuation for:

  • some oral contraceptive pills (OCP) - including combined oral contraceptive pills and progesterone only pills (POP or the mini-pill).
  • the combined hormonal vaginal ring
  • depot medroxyprogesterone acetate (DMPA) injection.

A combined oral contraceptive pill and combined hormonal vaginal ring is made up of two hormones, an estrogen and a progestogen. POPs or mini-pills, and the DMPA injection contain only progestogen.

Participating pharmacists can only continue 

  • pills containing these types of estrogen and progestogen:
    • ethinyloestradiol (35μg or less)
    • levonorgestrel
    • norethisterone
    • drospirenone 
    • nomegestrol
    • desogestrel
    • dienogest
    • gestodene
  • injectable forms of medroxyprogesterone
  • combined intravaginal form of ethinylestradiol+etonogestrel

Many brands of the oral contraceptive pill are available with different types and doses of these hormones. Your pharmacist will not be able to change the type of hormonal contraception you are taking. If there is more than one brand available for the type of pill you are taking, discuss which brand you prefer with your pharmacist.

Can the pharmacist supply me with a different hormonal contraceptive to the one I currently take?

No, the pharmacist can only provide continuation of the hormonal contraceptive you have been prescribed by your doctor or nurse practitioner.

I use the pill to stop acne - why can't I get this hormonal contraceptive under this service?

Pharmacists can only provide a continuation of your hormonal contraceptive if you use it mostly to prevent unplanned pregnancy (contraception).

You will need to speak to your doctor to get a prescription for the continuation of your hormonal contraceptive if you are taking it for other reasons, such as for acne (pimples), endometriosis, hormonal migraines or to reduce unwanted hair growth. This is to make sure these other medical conditions are being appropriately monitored by your GP or nurse practitioner.

How many months' supply of hormonal contraception can the pharmacist give me?

If you meet the eligibility criteria, the amount a pharmacist can supply depends on your age and the type of hormonal contraception you use:

​​Ages 18 - 39 years (inclusive):
  • An authorised pharmacist can provide up to 12 month's supply of your pill or combined hormonal vaginal ring. This can be supplied all at once or over multiple visits, based on your preference.​
Ages 40 - 49 years (inclusive):
  • ​An authorised pharmacist can provide one manufacturer's pack of your pill or combined hormonal vaginal ring. You will also be referred to your GP for follow up. This is because there are additional health considerations for people using hormonal contraception in this age group
​DMPA injection:
  • If you meet eligibility criteria and are aged 25 - 39 years (inclusive), an authorised pharmacist can provide you with up to 12 month's supply of the DMPA injection. After this, you will need to see your GP for a reassessment before further supply. This is because DMPA carries additional risks for people under 25 and over 39 years of age.​​

My local pharmacy is not able to give me a continuation of hormonal contraception  –  why?

Not all pharmacists will choose to provide this service.

If they choose to provide the service, they must also meet requirements including completion of additional training and providing appropriate private consultation area.

Pharmacies that are not providing this service can still:

Safety and risks

What are the risks of taking hormonal contraception?

Hormonal contraception is safe for most women, however there is a very small risk of:

  • blood clots (deep vein thrombosis)
  • heart attack and stroke (this is increased if you smoke, have diabetes or high blood pressure).
  • bone thinning (osteopenia and osteoporosis) when using DMPA injection

It is important that you speak with your doctor about the risks based on your age, medical history, family medical history and lifestyle.

Unplanned pregnancy can still occur when using hormonal contraception.

H​​ormonal contraception does not protect against sexually transmitted infections (STIs).

Condoms, when used correctly and consistently, can help prevent most STIs (including HIV) and also reduce the risk of unplanned pregnancy. They are safe, inexpensive, and widely available.

If you may be at higher risk of HIV or other STIs, you may be advised to see your GP or local sexual health service for further assessment, testing, and to discuss prevention options.

Other longer-acting forms of contraception can be very reliable and, for many people, more likely to prevent unplanned pregnancy. Talk to the pharmacist, your GP or nurse practitioner about these options.

Do pharmacists have the appropriate training and qualification to provide this service?

Pharmacists must complete additional hormonal contraception management training to provide this service.

Participating pharmacists are provided with clear practice standards that instruct them on who is eligible to receive management and who must be referred to their doctor (GP).

The standards have been developed in consultation with key stakeholders and are based on international best practice. They have been tested through the NSW Pharmacy Trial for pharmacists managing oral contraceptive pill resupply, which ran for 12 months and finished on 27 September 2024.

The University of Newcastle is currently undertaking an independent evaluation of trial data, and will produce a final report for the NSW Health in 2026. This information will be used to inform future service delivery models.

How do I report a concern about my safety or care relating to this service?

If you have any concerns or complaints regarding pharmacist management of the hormonal contraception continuation service or concerns about the appropriateness of consultation areas please see the making a complaint page.

Concerns about professional practice and care can also be made to the Health Care Complaints Commission or the Pharmacy Council of NSW.

My doctor

Will my doctor be notified that I have seen a pharmacist for this service?

Your pharmacist will seek your consent to send a record to your usual doctor.

How often should I talk to my doctor about my hormonal contraceptive?

It is recommended that you discuss your hormonal contraceptive with your doctor regularly.

You should speak to your doctor earlier if you:

  • are worried about any side effects
  • have any new medical conditions that you have not discussed with your doctor
  • start taking new medicines at the same time
  • have stopped taking hormonal contraception for more than two weeks, but would like to start to take ​hormonal contraception again
  • think you might be pregnant
  • are 40 years or older.​
  • would like to discuss long-acting reversable contraception (LARC) options​

Accessing the service

How much will it cost to have a consultation for hormonal contraception continuation from my pharmacist?

Pharmacists can charge a consultation fee for providing these services – this is at the discretion of the pharmacy. The pharmacist will follow clinical management guidelines and in many cases your condition may be safely treated without the need for you to be issued prescription medicines.

Prescription medicines are not subsidised when supplied by a pharmacist without a prescription. This means that when a prescription medicine is needed, the cost will be the same as a private prescription, with the price determined by the pharmacy and paid for by the patient. 

Check with your pharmacist about the cost of consultation and medicines before you agree to receive the service. 

Finding a pharmacy

Pharmacies delivering these services are required to maintain an up-to-date listing on the healthdirect Service Finder.

To find a pharmacist who can assist you with your condition, select Pharmacy from the 'Search by service' drop down menu, then enter your suburb or postcode, and click search.

This will provide you with a list of local pharmacies. When you click on each pharmacy, you can see a list of Offerings (if they are providing these services).

You can also choose to search by health services. The expanded scope services on the healthdirect Service Finder are referred to as the 'Oral contraceptive pill resupply service'.

Always call ahead before you visit your pharmacy for a consultation, or use their online booking tool if they have one.

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Current as at: Wednesday 22 April 2026
Contact page owner: Pharmaceutical Services