Report non-compliance with tobacco and vaping product laws in NSW

How to report non-compliance

If you suspect a business or individual is not complying with NSW tobacco retailing laws, smoke-free laws, or illegally selling vaping products, you can make a report using the link below.

Make a report online

When to report a retailer

If you believe a retailer is not complying with NSW tobacco retailing laws, or is illegally selling vapes, you should report it to NSW Health. Under NSW tobacco retailing laws, some common practices that retailers are not allowed to do include:

selling illicit tobacco
selling tobacco to people under 18
displaying illegal advertising material.

Under NSW poisons laws it is also illegal for any retailer other than a pharmacy to sell vaping products.

Learn more about retailing laws

When to report non-compliance with smoke-free laws

If you believe an indoor or outdoor smoking ban has been broken, you can report this to NSW Health. Some common places people are not allowed to smoke or vape include:

shopping centres
cinemas
libraries
hospitals
public swimming pools
buses, trains, light rail and ferries
public transport stops
restaurants and cafes
commercial outdoor dining areas.

Learn more about smoke-free laws

Further information

If you would like clarification on NSW tobacco retailing laws, or vaping goods laws, you can call the Tobacco Information Line on 1800 357 412 before submitting a report.