Do we have a system to continually improve processes of care and service delivery?
Implementing solutions as a one off is not enough. For sustainable change, a process of planning, action and evaluation is required.
Garvin, D. A. (1993). Building a learning organization.: Harvard Business Review. 71 (4): 78-91.
Before people and companies can continuously improve, they must first learn. HBS Professor David Garvin writes about the critical issues facing companies in order to truly become a learning organisation.