As of 18 October 2021

As of 11 October, updated advice on Disability Day Programs is available on the Disability service providers page.

By 9am 25 October 2021, any person who provides disability services or in-home and community aged care services to a person must have received their first dose of a COVID-19 vaccine and a second dose of a COVID-19 vaccine by 9am 29 November 2021.

The advice on this page also applies to people working within the Commonwealth Home Support Programme.

All staff working in NSW must wear a surgical mask.

  • Until further notice all people receiving home care service in NSW are urged to wear a surgical mask during provision of home care service.
  • Please see Mandatory mask wearingfor reasons when masks can be removed.

There are new close and casual contact locations in Greater Sydney and in regional NSW. To view locations please see Latest COVID-19 case locations and alerts in NSW.

There are active cases in New Zealand with contact tracing locations of interest.

Victoria is considered an affected area and there are close and casual contact places of high concern

There are close and casual contact venues in the Australian Capital Territory, Queensland and Tasmania.

This information can change rapidly so please check the web at least daily for updates.


Exclude staff who:

  • are a close or casual contact of COVID-19, prior to completing their isolation and testing requirements. (Staff who are casual contacts are no longer excluded from entry for 14 days from their date of exposure, however should be risk assessed by the facility before returning to work.)
  • who have not received a first dose of a COVID-19 vaccine by 9am 25 October 2021
  • have been to any close or casual locations in NSW OR Victoria, Australian Capital Territory, Queensland, Tasmania OR New Zealand in the last 14 days;
  • have been in New Zealand in the last 14 days
  • have COVID-19 symptoms
  • live in a household with a person who is currently self-isolating.
  • are waiting for a COVID-19 test result (except for surveillance purposes)

All home care service providers must maintain vigilance to prevent the introduction of COVID-19. Until further notice all staff in NSW must wear a surgical mask .

Please refer to the NSW Government website for further information about the current rules and restrictions in NSW, including testing requirements and permits for workers.


All residents living in all areas of NSW are urged to wear a mask whist a home care worker is in attendance where possible.

COVID-19 safety measures for home care service providers

  •  Minimise staff working across multiple settings (such as in home and residential care). Where ceasing staff movement across settings is not practical, additional measures should be put in place, such as maintaining records of staff and work locations and increasing use of Personal Protective Equipment (PPE).
  • Ensure staff actively ask clients about symptoms on arrival. If staff become aware of a client with symptoms, that client should be isolated from others and arrangements made for COVID-19 testing.

Mandatory mask wearing

  • Under the Public Health (COVID-19 General) Order 2021 masks are mandatory for everyone in NSW while in an indoor location, unless the person is in the person's place of residence. This includes waiting for or using public transport.
  • A staff member or resident may remove their mask:
    • while communicating with another person who is deaf or hard of hearing
    • if wearing a mask creates a risk to health and safety
    • where clear enunciation or visibility of your mouth is essential
  • Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.
  • If leaving the home with a home care worker, anyone with a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable is not required to wear a mask. For example, someone with a skin condition, an intellectual disability, autism or trauma, you are not required to wear a mask.
  • If a person cannot wear a face mask because of a disability, physical or mental health illness or condition, they must carry either
    • a medical certificate or letter signed by a registered health practitioner (such as a doctor) or a registered NDIS provider or
    • a statutory declaration.

Additional advice for all home care service providers

Current as at: Monday 18 October 2021
Contact page owner: Health Protection NSW