The key goals of the NSW public sector health system are to help people stay healthy and to provide access to timely, high quality, patient centred health care.
Achieving these goals requires clear priorities, supportive leadership and staff working together, underpinned by the CORE values:
The Framework includes the performance expected of affected organisations to achieve the required levels of health improvement, service delivery and financial performance. The Framework and associated key performance indicators listed in Service Agreements apply at both whole-of-health-service and facility or service levels, promoting and supporting a high performance culture.
The Framework sets out the performance improvement approaches, responses to performance concerns and management processes that support the achievement of these outcomes in accordance with government policy.
The NSW Health Performance Framework applies to:
In relation to Affiliated Health Organisations (AHOs), the role of the Framework is to provide the context for the Service Agreements between local health districts and individual AHOs, while recognising the different legal status and governance of AHOs. Regarding support organisations, the Framework’s principles and processes apply to the extent appropriate to each organisation’s roles and functions.
Service Agreements are a central component of the Performance Framework. By setting out service and performance expectations and funding, they support the devolution of decision making, responsibility and accountability for safe, high quality, patient centred care to local health districts, other health services and support organisations.
To clearly set out the service delivery and performance expectations for the funding and other support provided to districts, other health services and support organisations.