NSW Health is the largest provider of outpatient services in Australia, so supporting these services to deliver the highest quality care is important. The NSW Ministry of Health works with hospitals on planning and managing outpatient services and to connect services to share best practice ideas.
The Improving Patient Experience in the Emergency Department (ED) pilot aims to improve peoples’ experience by creating an environment that makes patients, carers and their families feel welcomed, safe, cared-for and empowered.
Each year nearly 229,000 patients have elective surgery in NSW public hospitals. Managing elective surgery patients and waiting lists is a key priority for the Government and NSW Health.