Matthew Williams, Physiotherapist, OACCP Program: My main role as a physiotherapist is to educate patients. First of all, when I see them, they're confused and they're scared. My job is really just to break things down, explain exactly what osteoarthritis is. The results that we see on their scans are very normal and exercise actually makes them more robust and enables the body to respond, the muscles strengthen, the joints lubricate so it's instilling that confidence and setting them up with a program. By the end of the program we're hoping they're meeting their goals which is an overseas trip, playing with the grandkids or whatever it is that's really important to them.