The power of patient experience

Delivering an exceptional experience can make a world of difference to your recovery as a patient and ease the worries of loved ones.

Got questions or feedback? Contact us.

Guide to Action

Elevating the Human Experience is NSW Health’s first statewide strategy for improving your experience. It is the result of extensive consultation with patients, families, carers, residents, clients, volunteers, staff, health consumer organisations and other non-government organisations (NGOs).
More information

News and events

Keep up with latest patient experience news and events.
More information


Download our Guide to Action, watch the Elevating the Human Experience video and bookmark some useful websites about patient experience.
More information

Patient experience performance

The Bureau of Health Information publishes information about the performance of the NSW public health system through reports and an interactive website Healthcare Observer.

You can explore data from a range of patient surveys as well as emergency access, elective surgery and ambulance data.

Visit the Healthcare Observer

Patient experience programs

Elevating the human experience brings together the many patient experience programs and initiatives that are already in action at a local level as well as those which have been rolled out statewide. 
More information
Current as at: Tuesday 23 March 2021
Contact page owner: System Purchasing