The power of patient experience

Delivering an exceptional experience can make a world of difference to your recovery as a patient and ease the worries of loved ones.

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News and events

Keep up with latest patient experience news and events.
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Download our Guide to Action, watch the Elevating the Human Experience video and bookmark some useful websites about patient experience.
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Patient experience programs

Elevating the human experience brings together the many patient experience programs and initiatives that are already in action at a local level as well as those which have been rolled out statewide. 
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Patient experience performance

The Bureau of Health Information publishes information about the performance of the NSW public health system through reports and an interactive website Healthcare Observer.

You can explore data from a range of patient surveys as well as emergency access, elective surgery and ambulance data.

Visit the Healthcare Observer

Guide to Action

Elevating the Human Experience is NSW Health’s first statewide strategy for improving your experience. It is the result of extensive consultation with patients, families, carers, residents, clients, volunteers, staff, health consumer organisations and other non-government organisations (NGOs).
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All of Us: A guide to engaging consumers, carers & communities across NSW Health

All of Us is a high-level guide to working together, respectfully and with care.

We use six ways of working to show what needs to be in place for things to go well.

The guide has videos, tools and tips to support people leading and taking part in different activities.

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Child Safe Action Plan

NSW Health is committed to embedding child safety in all our hospitals and health services.

The NSW Health Child Safe Action Plan outlines the steps we are taking to promote and support the safety of children accessing and visiting NSW Health services.

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Your health care rights

NSW Health has adopted the Australian Charter of Healthcare Rights, second edition and the Charter on the Rights of Children and Young People in Healthcare Services in Australia (the Charters).

Your health care rights and resources
Current as at: Wednesday 5 April 2023
Contact page owner: Patient Experience