Your personal information will be protected in accordance with NSW privacy legislation, including the Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002.
In order to determine patients’ eligibility for the rebate, Service NSW and NSW Ministry of Health are collecting your personal information, as provided in the rebate form, and in any receipts related to the rebate claim.
Your personal information will be held in a secure database maintained by Service NSW and accessible to NSW Ministry of Health.
Your personal information will be used by NSW Ministry of Health and Service NSW to determine your patients’ eligibility for the rebate. Your personal information may also be used or disclosed by NSW Ministry of Health and Service NSW for the following purposes:
Your personal information may also be collected, used or disclosed by the patient/s listed on the rebate form for the purposes of making a claim for the rebate.
Your personal information will be securely held by Service NSW and will be accessible to NSW Ministry of Health.
Service NSW and NSW Ministry of Health follow strict government standards regarding the secure storage of your personal information in all formats. We regularly enhance and audit our systems in order to protect your information from unauthorised access, loss or other misuse.
Your information will be stored as an electronic record.
You are entitled to request access to your personal information held by Service NSW and NSW Ministry of Health. Normally you will be asked to apply for access in writing and provide identification. You may be charged a fee if you request copies of your record. Requests for access to information will be responded to as soon as possible, or in most cases no later than 28 days.
If you believe the information we hold about you is incorrect or an error has been made, please contact NSW Ministry of Health (see below) and we will correct it or add a notation to your record.
If you have questions or a complaint about the privacy of your personal information or wish to access your personal information, please contact NSW Ministry of Health at
For more information about how NSW Ministry of Health and Service NSW manage their privacy obligations see