From 1 October 2021 e-cigarettes and e-liquids containing nicotine are a prescription only medicine. This means pharmacists in community pharmacies can supply e-liquids and e-cigarettes (containing nicotine) to their customers (18 years and over) only if they have a valid prescription from a doctor. For retailers other than pharmacies it will continue to be illegal to sell e-liquids and e-cigarettes that contain nicotine. This includes online sales.
Information for tobacco and e-cigarette retailers in NSW is available in English, Arabic, Chinese (traditional and simplified), Hindi and Vietnamese.
NSW Health inspectors visit tobacco retailers and vaping stores to check if products containing liquid nicotine are being sold.
NSW Health can prosecute retailers for selling e-cigarette and e-liquid products that contain nicotine. From 1 October 2021 penalties increased. The maximum penalty is $1,650 or 6 months prison, or both.
If you think someone is selling e-cigarettes that contain nicotine (other than pharmacies), please report it to NSW Health by completing the online reporting form or call the Tobacco Information Line on 1800 357 412.
For further information or for any other complaints, please call the Tobacco Information Line on 1800 357 412.
Non-English speaking people can contact the Tobacco Information Line via the translating and interpreting service (TIS) on 13 1450 to report breaches to the smoking bans and tobacco retailing laws.