Respecting the Difference: An Aboriginal Cultural Training Framework for NSW Health

Respecting the Difference is an initiative set by Aboriginal Workforce and NSW Health.

The Aboriginal Cultural Training Framework: Respecting the Difference (The Framework) will assist increasing cultural competencies and promote greater understanding of the processes and protocols for delivering health services to Aboriginal people.

The Framework aims to significantly improve the health status of Aboriginal people and reverse the impact of racism as there is an immediate need for organisations to provide more respectful, responsive and culturally sensitive services. It is everyone's responsibility to get involved in changing organisational culture.

Respecting the Difference: An Aboriginal Cultural Training Framework for NSW HealthThe purpose of this training is to motivate NSW Health staff to build positive and meaningful relationships with Aboriginal people who may be clients, visitors or Aboriginal staff, and to improve their confidence in establishing appropriate and sustainable connections.

The first step toward improving relationships is to identify and acknowledge the different healthcare access issues and inequalities that have been endured by Aboriginal people for many years. So that better relationships with Aboriginal people will result, training has been designed to provide all NSW Health staff with an insight into why many Aboriginal people do not comfortably engage with healthcare providers.

Training components

Respecting the Difference training is comprised of two parts: the first is eLearning; the second is Face to Face.


The eLearning component of the training enables individuals to engage with information at their own pace and in the environment which is most supportive to their learning. Completing eLearning first also enables individuals to come to the Face to Face training sessions (group based) wherein all the participants have been exposed to the same information and are fully prepared for the next stage of learning.

Access and register for eLearning (using the in-page link to My Health Learning). When you have completed the eLearning component and are showing as not completed in your HETI on line learning please contact the state wide service desk on 1300 285 533.

The User Guide contains further information on how to use the eLearning program.

Face to Face

The Face to Face training is comprised of two parts: Generic and Local content.

The Generic content assists participants to bridge the information gained from the eLearning and engage with the trainer and their peers in a safe learning environment. Participant learning then flows to the local content to explore the community / communities which their organisation provides services to.

For information on Face to Face training, staff members should contact the Learning and Development team within their organisation.

Facilitator Guide

The Respecting the Difference Facilitator Guide is an in-depth guide of how to facilitate the face-to-face components (generic subject content and local content) of Respecting the Difference across NSW Health.

Face-to-face generic subject components will support and complement the online eLearning program. The local content training component is specific to particular local Aboriginal communities and is provided by face-to-face workshops.

About the Artwork

Bronwyn Bancroft is a descendant of the Djanbun clan of the Bundjalung Nation and is the creator of all artwork for 'Respecting the Difference'.


Four figures stepping towards a sunrise ​

Current as at: Monday 29 March 2021
Contact page owner: Aboriginal Workforce