Delivering truly integrated care is one of three strategic directions in the NSW State Health Plan: Towards 2021.
With an ageing population and a growing number of people living with chronic or complex health conditions, people’s health needs are changing and demands on the health system are increasing. NSW Health is responding to these challenges by investing in new, innovative models of integrated care, transforming the health system to routinely deliver person-centred, seamless, efficient and effective care, particularly for people with complex, long term conditions.

What is integrated care?

Integrated care involves the provision of seamless, effective and efficient care that reflects the whole of a person’s health needs; from prevention through to end of life, across both physical and mental health, and in partnership with the individual, their carers and family. It requires greater focus on a person’s needs, better communication and connectivity between health care providers in primary care, community and hospital settings, and better access to community-based services close to home.

Who benefits from integrated care?

Integrated care can benefit anyone with health needs, but is particularly important for people with complex and long term conditions, helping them to manage their own health, keeping them healthy, independent and out of hospital for as long as possible. This includes people with chronic disease, frail elderly people, people with disability and those at the end of life.​​​​​​​

Page Updated: Monday 31 August 2015