About PTS

PTS (formerly known as NEPT) provides an important service for patients who require transport to, or from, a health facility and who are medically unsuitable for community, public or private transport.

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Register to book through the PFP or PTS Web

Registration for the PFP is available to NSW Health staff. PTS Web is available for staff in emergency departments and outpatient clinics and staff in private facilities.

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Eligibility for PTS

Patients must be assessed by a medical practitioner or registered nurse as eligible for PTS. This section contains important information on patient eligibility.

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Resources

Information materials including training videos, forms and user guides.

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Information for patients

Patients who have an PTS booking should be prepared for transport prior to pick up and be aware of possibles fees and charges.

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Contact us

For general enquires and feedback contact the PTS State Team on (02) 9685 4545 during business hours 8:30am-5pm Monday to Friday or on PTS@health.nsw.gov.au.

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Booking PTS

Registered users are encouraged to make, change or cancel bookings via the Patient Flow Portal or online.

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Page Updated: Wednesday 12 April 2017
Page Owner: Business Services