Thank you for your cooperation in complying with quarantine measures as per the Public Health (COVID-19 Air Transportation Quarantine) Order (No 4) 2021 and Public Health (COVID-19 Maritime Quarantine) Order (No 4) 2021.
Your actions have helped to protect the health of your fellow Australian residents by limiting the risk of the novel coronavirus (COVID-19) transmission.
If you are returning to a home within NSW you may travel to your place of residence via whatever transport you choose.
Once you have left the hotel you will be subject to the rules and restrictions in NSW during your travel and upon your return home. If you are travelling to your home in another state or territory you may organise your flight home.
Your home jurisdiction may require additional measures. Please check your respective state government website before you arrange travel for further guidance.
If you are returning home and seeking support for Financial and Support Services, Service NSW can offer guidance on eligibility for:
Contact Service NSW on 13 77 88 or Service NSW - Supporting NSW during COVID-19 or via their app.
Returning home after isolation it is essential that you check perishable food for expiry dates. Items that have expired should not be eaten. More information on food handling is available at NSW Food Authority - Novel Coronavirus and Food Safety.
You should monitor yourself for any new symptoms. Watch particularly for:
If you develop any COVID-19 symptoms, you should seek testing and medical advice as soon as possible.
You have two main options:
If you are unable to do either of the above please contact your local Public Health Unit.
Note: If you go to see a doctor make sure you wear a surgical mask while you go there, if you have one. You should travel directly to the doctor or COVID-19 clinic by private car or taxi (sitting in back seat with the window open). Do not use public transport.
If you become severely unwell and it is a medical emergency you should phone 000. Tell the ambulance staff that you have been in hotel quarantine for COVID-19.
It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the current circumstances.
If you have required support for your mental health team whilst in quarantine, the health care team will work with you to ensure you are supported when you leave.
The following websites offer advice on how to take care of your mental health during the COVID-19 outbreak, including specific mental health advice for those required to quarantine.
If you need more support, if you are worried that you or someone you know may have or has COVID-19, or are anxious about being in isolation and would you like to speak to someone about it please call one of the services below for support or talk to your general practitioner.
NSW Ombudsman handles complaints about most NSW public agencies, like NSW Health and the Department of Communities and Justice, as well as NSW Government-funded community service providers.
To make a complaint, use the NSW Ombudsman's web form or email the NSW Ombudsman. If you are unable to put your complaint in writing, for example you have a disability, or you believe your complaint is urgent, you can call the NSW Ombudsman on 9286 1000 or 1800 451 524. You may need to leave a voicemail.
Please note that as of 18 March 2020, the NSW Ombudsman is now operating remotely. Members of the public and stakeholders should be aware that delays in response times may be experienced. Read the latest information on NSW Ombudsman office closure and accessing services.
The NSW Ombudsman cannot handle complaints about the NSW Police Force – you can contact the Law Enforcement Conduct Commission. For Commonwealth agencies you can contact the Commonwealth Ombudsman.