Important numbers

000 – Ambulance, police or fire

1800 022 222 - healthdirect
Health advice available 24 hours a day

132 500 - State Emergency Service (SES)

Replacement medicine and prescriptions

Pharmacists may be able to help replace medicines or prescriptions. Speak with your local pharmacy, GP or call healthdirect on 1800 022 222

Mental health support for affected communities

1800 011 511 - Mental Health Line.
Press ‘Option 1’ to be transferred to your nearest community mental health drug and alcohol service.

If you need support, there are a number of services you can access for free.  If you're not sure, see When should I ask for mental health support?. Also available in multiple​ languages.

Under the NSW State Emergency Management Plan (EMPLAN), NSW Health supports the NSW State Emergency Service (SES) during flood, storm and tsunami events. These events have the potential to impact your health. ​

During flood

Avoid entering floodwaters. Unpredictable currents and submerged hazards can be extremely dangerous.

Wear covered shoes and check the depth and current with a stick. Stay away from drains, culverts and water that is more than knee deep.

After a flood

Floodwater and leftover debris may be contaminated with sewage and other hazards. It is important to understand how you can reduce your risk of injury, sickness or infection in the aftermath of floods and storms.

Infectious diseases

Floodwater may carry a range of viruses, bacteria and parasites.

It also important to take protective measures to avoid bites from mosquitoes and other pests.

For simple steps to avoid disease, refer to:

Information for clinicians - Flood related health risks

Water supply

Ensure you have adequate supplies of safe drinking water. Drinking water supplies can be affected by floods. If a 'boil water' alert has been issued in your area, follow it strictly to prevent illness.

More information on water quality

Current as at: Saturday 15 April 2023