Southern NSW Local Health District (SNSWLHD)
The goal was to reduce waiting times for adult patients waiting
from 65 per cent of recommended waiting time to 15 per cent
and reduce the average cost of a course of care from $1080 to
$560 by December 2015.
The method of achieving this was to use redesign methodology,
which ensured staff, patients and members of the community
were involved in the change. Clinical champions led
implementation of separate care pathways for urgent and
general care patients. Patients, community members and clinic
staff from Southern NSW Local Health District (Queanbeyan)
and Murrumbidgee Local Health District (Wagga) dental clinics
collaborated on diagnostics, solution design, implementation
and evaluation phases.
Results saw an overall reduction in waiting lists and waiting times,
better access for the highest five of eight triage categories, and
reduction in average cost of a course of care. Clinicians’ mindsets
have moved towards a population health perspective.