​Quick Reference Guide - Callback recalled for duty
Last updated: 08 March 2023
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What is UROC?

  • The Unrostered Overtime and Callback Claims (UROC) system provides an online facility for Junior Medical Officers to claim unrostered overtime, callbacks and missed meal breaks all within the same application.
  • You can create:
    • a claim for unrostered overtime (and claim for a meal allowance where eligible within the same claim).
    • a claim for callbacks (recalled for duty).
    • a claim for missed meal breaks
  • All claims are reviewed by your JMO unit or equivalent for processing into payroll. On occasions if you have missed important details in your claim, your JMO unit may return your claim to you to update before it is processed.

How to create a callback claim (when you are recalled for duty)

To access the UROC JMO Dashboard:
  1. Navigate to StaffLink and login using your ID and password
  2. Select the NSWH UROC Creator role from the drop-down list in the top left.

  3. Select UROC JMO Dashboard.
    The UROC JMO Dashboard landing page displays.
    The UROC JMO Dashboard landing page displays.
  4. Click on the Claim Callback button, located in the top right.

    The Claim Callback landing page displays.
    Tip:
    The Health Agency and Facility fields will default to the Health Agency and Facility to which your current main assignment in StaffLink is linked. If you wish to claim for callbacks worked in a different LHD or facility you can select the relevant option from the drop-down list.
  5. Add in your LHD or Network as the Health Agency field and Facility from the drop-down fields.

  6. Under Claim Lines, click on the Add button to add a claim line

  7. Fill out the following mandatory fields:
    • Date worked.
    • Department/Cost Centre.
    • Callback Start Time (24hr).
    • Callback End Time (24hr).

  8. Fill out the following fields (if relevant):

  9. Click on the Additional Details to add any other additional information.

    Tip
    You must enter the reason for the Callback, the person and/or role who requested that you be recalled to duty and the person and/or role who approved your release. You are required to enter details of the patient(s) seen during the callback.

    Tip
    There are no limits to the number of claim lines added in a single claim.

  10. Click on the Submit for Review button to submit your claim

    Review and Confirm Details screen will open.

  11. Check the box and click the Submit for Validation button.

    You should see this message if your claim has been submitted successfully.

Important Information

If you are intending to submit claims that are more than 3 months old, these must be discussed with your JMO administration unit and completed using a manual form. Please contact your local JMO administration unit for more information.

Other useful information

  1. Please refer to JMO Unrostered and Call-back Claims user guide for more detailed information on creating claims. This guide can be found by clicking the Help button on your UROC JMO Dashboard page.

  2. All claims and declarations can be performed via the NSW Health UROC mobile app which can be downloaded from the App Store or Google Play.

Current as at: Wednesday 8 March 2023
Contact page owner: Workforce Planning and Talent Development