New Street Services provide therapeutic services for children and young people aged 10 to 17 years who have engaged in harmful sexual behaviours towards others, and their families and caregivers. New Street Services work with the young person to assist them to understand, acknowledge, take responsibility for and cease the harmful sexual behaviour.

New Street Services have a defined and evidence-informed model of operation. The New Street Service model involves working with the whole family unit, and engaging with other agencies and community services to sustain and support interventions. Central to the model is the principle of safety, both for any children that have been sexually harmed and for the young person engaged in the harmful behaviour who may themselves be a victim of ​abuse and neglect. New Street Services also provide a range of training and consultation services to other organisations, for example out-of-home care agencies.

New Street Services prioritise Aboriginal young people. All New Street employees are trained and committed to ensuring cultural safety. Identified Aboriginal Counsellor Positions are in place at every New Street Service as part of this commitment.

A Senior Clinical Advisor working from The Sydney Children’s Hospitals Network provides clinical supervision and consultation to New Street Service Coordinators and teams.

A 2014 evaluation of New Street Services found that the service has achieved significant outcomes with young people and their families, with positive impacts for both individuals and the child protection system as a whole. Economic evaluation has found New Street Services provide clear economic benefits for government.

New Street Services: for children and young people

Transcript: New Street Services: for children and young people

New Street Services: for parents and carers

Transcript: New Street Services: for parents and carers

New Street locations

New Street Services are currently expanding to accept clients across NSW. All New Street Services provide outreach services from additional sites within the local health districts they service.

New Street Central Coast

Servicing: Central Coast Local Health District

Location: Erina Community Health Centre


Phone: (02) 4367 9600

New Street Far West

Servicing: Far West Local Health District


Mail: PO Box 457 Broken Hill, NSW 2880

Phone: (08) 8080 1100

New Street Hunter New England

Servicing: Hunter New England Local Health District


Mail: Locked Bag 9783, Tamworth NEMSC, NSW 2348

Tamworth Phone: (02) 6767 8860

Fax: (02) 6767 8625

Newcastle Phone: (02) 4915 1756

Fax: (02) 4915 1755

New Street Illawarra Shoalhaven 

Servicing: Illawarra Shoalhaven Local Health District


Phone: (02) 4233 3140

New Street Mid-North Coast

Servicing:  Mid North Coast Local Health District


Phone: (02) 6691 1800

New Street Murrumbidgee

Servicing: Murrumbidgee Local Health District


Phone: (02) 5943 2850

New Street Northern

Servicing:  Northern NSW Local Health District

Address: 1/317 River Street, Ballina, NSW 2478


Mail: PO Box 136, Ballina NSW 2478

Phone: (02) 6629 4960

New Street Southern

Servicing:  Southern NSW Local Health District

Location: Queanbeyan


Mail: PO Box 1845, Queanbeyan, NSW 2620

Phone: (02) 6150 7390

New Street Sydney: South West and East

Servicing:  South Eastern Sydney Local Health District, South Western Sydney Local Health District and Sydney Local Health District

Mail: PO Box 54 Hoxton Park, Hoxton Park Road, Hoxton Park, NSW 2171

Phone: (02) 9794 0620


New Street Sydney: West and North

Servicing:  Western Sydney Local Health District, Northern Sydney Local Health District, and Nepean Blue Mountains Local Health District

Address: Grounds of Cumberland Centre, 5 Fleet Street, North Parramatta


Mail: Locked Bag 7118, Parramatta CBD, NSW 2124

Phone: (02) 9840 4088

Fax: (02) 9840 4090

New Street Western

Servicing:  Western NSW Local Health District

Mail: PO Box 4061, Dubbo, NSW 2830

Phone: (02) 6809 7320

Fax: (02) 6809 7335

Clinical Advisor New Street Services

Servicing: The Children’s Hospital at Westmead

Mail: Locked Bag 4001, Westmead, NSW 2145


Current as at: Tuesday 17 May 2022