About us

PTS (formerly known as NEPT) provides an important service for patients who require transport to, or from, a health facility and who are medically unsuitable for community, public or private transport.

More information

Register to book through the PFP or PTS Web

Registration for the PFP is available to NSW Health staff. PTS Web is available for staff in emergency departments and outpatient clinics and staff in private facilities.

More information

Eligibility for PTS

Patients must be assessed by a medical practitioner or registered nurse as eligible for PTS. This section contains important information on patient eligibility.

More information

Resources

Information materials including training videos, forms and user guides.

More information

Information for patients

Patients who have an PTS booking should be prepared for transport prior to pick up and be aware of possible fees and charges.

More information

Feedback

PTS aims to provide an outstanding customer experience and your feedback is very important to us.

More information

Make a booking

Registered users are encouraged to make, change or cancel bookings via the Patient Flow Portal or online.

More information
Page Updated: Friday 27 July 2018
Page Owner: HealthShare NSW