Make or adjust a booking

To speak to us about a booking, please call the Greater Metropolitan Booking Hub on 1300 233 500.​


We aim to provide an outstanding customer experience and your feedback is very important to us.

Whether you would like to share a positive experience about our service or if you feel you have not received the experience you expected, we'd like you to hear from you so we can get it right.

Here's how you can get in touch:


(02) 9685 4545
Monday to Friday, 8:30am to 5pm


Customer Experience Team, PTS
PO Box 8322, Parramatta, NSW 2150



If you are deaf, hearing-impaired or speech-impaired, you can contact us through the National Relay Service.

TTY users can phone 13 36 77, then ask for (02) 9685 4545.

Speak and Listen users can phone 1300 555 727, then ask for (02) 9685 4545.

Internet relay users connect to the National Relay Service​, then ask for (02) 9685 4545.

Current as at: Tuesday 24 January 2023
Contact page owner: HealthShare NSW