Contact Patient Transport Service

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Make or adjust a booking

To speak to us about a booking, please call the Greater Metropolitan Booking Hub on 1300 233 500.​

Feedback

We aim to provide an outstanding customer experience and your feedback is very important to us.

Whether you would like to share a positive experience about our service or if you feel you have not received the experience you expected, we'd like you to hear from you so we can get it right.

Here's how you can get in touch:

Phone

1300 233 500
Monday to Sunday, 6am to midnight

Write

Customer Experience Team, PTS
North Ryde LPO
Shop 15 203-213 Coxs Road, North Ryde, NSW 2113

Email

hsnsw-pts-clm@health.nsw.gov.au​​

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty, you can contact us through your preferred NRS call channel.

  • Step 1: Choose your preferred NRS call channel.
  • Step 2: Provide the NRS with our phone number (1300 233 500​).

Learn more about the NRS.


Current as at: Wednesday 30 July 2025
Contact page owner: HealthShare NSW