PTS is for non-urgent transport only. If an emergency ambulance is needed, call Triple Zero (000).

Anyone requiring transport within 30 minutes or less is out of scope for PTS.

Patient Transport Service (PTS) is available for people who meet an eligibility criteria. Within greater metropolitan Sydney, transport is undertaken by qualified Patient Transport Officers or, when required, under the supervision of an enrolled or registered nurse. Patient transport may be undertaken by NSW Ambulance in some regional areas.

Only health professionals and staff in hospitals, private hospitals, residential aged care facilities and medical practices can make a booking with PTS. Patients and carers cannot make PTS bookings. 

NSW Health hospital staff can make bookings with PTS via the Patient Flow Portal (internal to NSW Health). To ensure the most efficient and effective use of PTS' services, bookings should be made as early as possible.

Important information to provide when making a PTS booking

When making a PTS booking, you will need to give information about the patient and their medical conditions.

Please ensure you have the following information before making a booking:

  • person's MRN
  • details of private health insurance, pension or Department of Veterans' Affairs reference number
  • pick up location (ward or transit lounge) – time pick up required
  • destination address – time drop off required
  • type of booking – whether an inter hospital transfer or discharge
  • name of medical professional authorising transfer
  • medical conditions requiring monitoring
  • any special requests.

Information to provide to patients

See Information for patients for an outline of what to provide to patients including fees and charges for PTS.

Booking PTS through the Patient Flow Portal

The Patient Flow Portal is accessible to NSW Health public hospital users. All registered users of the PFP can book PTS through the portal. This excludes Outpatient Clinics.

Information about the Patient Flow Portal

The NSW Patient Flow Systems Programs provide staff with the knowledge and tools to minimise delays in people moving through care. The system offers ease of booking for users through single screen functionality and automatic population of booking fields from the Patient Administration System. Booking through the Patient Flow Portal further benefits hospitals by allowing for all patient flow activity to be managed through a single platform.

How do I register?

To request access to the PFP follow the steps on the PFP website. From the website you will be able to request access using your Stafflink ID. If you have any other questions about requesting access please contact your line manager or call the Patient Flow Portal team on 9391 9368 (during business hours).

For support outside of business hours, please contact the Statewide Service Desk on 1300 28 55 33 or lodge a ticket on SARA.​​



Current as at: Tuesday 24 January 2023
Contact page owner: HealthShare NSW