PTS is for non-urgent transport only. If an emergency ambulance is needed, call Triple Zero (000).
PTS bookings cannot be made for people requiring transport into hospital emergency departments.
Patient Transport Service (PTS) is available for people who meet an eligibility criteria. Within greater metropolitan Sydney, transport is undertaken by qualified Patient Transport Officers or, when required, under the supervision of an enrolled or registered nurse. Patient transport may be undertaken by NSW Ambulance in some regional areas.
Only health professionals and staff in hospitals, private facilities, residential aged care facilities or medical practices can make a booking with PTS. Patients and carers cannot make PTS booking.
Ensuring that transport bookings are made in advance better
positions us to plan, prioritise and manage service demand.
When making a PTS booking, you will need to give information about the person travelling and their medical conditions.
Please ensure you have the following information before making a booking:
It is important that patients who have been booked for PTS understand that the service that is being provided and any potential fees and charges that may be incurred.
See Information for patients for an outline of what to provide including fees and charges for PTS.