PTS is for non-urgent transport only. If an emergency ambulance is needed, call Triple Zero (000).
PTS bookings cannot be made for people requiring transport into hospital emergency departments.
All bookings between private facilities must be made by midday the day prior to the required transport date. See more details under When to make a booking.
Patient Transport Service (PTS) is available for people who meet an eligibility criteria. Within greater metropolitan Sydney, transport is undertaken by qualified Patient Transport Officers or, when required, under the supervision of an enrolled or registered nurse. Patient transport may be undertaken by NSW Ambulance in some regional areas.
Only health professionals and staff in hospitals, private facilities, residential aged care facilities or medical practices can make a booking with PTS. Patients and carers cannot make PTS booking.
Private hospitals, residential aged care facilities and medical practices can make a PTS booking by calling 1300 233 500.
Please be advised, PTS web bookings are not currently available.
All bookings from a private facility where the patient is going to another private facility must be made by midday the day prior to the required transport date. This includes all bookings from private hospitals or facilities, medical practices and residential aged care facilities where the patient is not being transferred to a NSW Health public hospital or facility.
Ensuring that transport bookings are made in advance better positions us to plan, prioritise and manage service demand.
A cancellation fee will only be charged if a booking is cancelled within four hours of a confirmed pickup time, or up to one hour after the confirmed pickup time. The cancellation fee may be waived in exceptional circumstances, following a discussion between the private facility and PTS.
To support the introduction of these charges, all private and residential aged care facilities will need to be set up as a customer with HealthShare NSW and allocated a unique Customer Reference Number (CRN). Your CRN will need to be quoted at the time of booking for all private-to-private transports.
Complete the Private and Aged Care Facility registration form to register your facility and recieve a CRN.
The CRN can be found on your first invoice. Invoices are generated monthly, in arrears. For example, bookings made in December will appear on an invoice issued in January.
When making a PTS booking, you will need to give information about the person travelling and their medical conditions.
Please ensure you have the following information before making a booking:
It is important that patients who have been booked for PTS understand the service that is being provided and any potential fees and charges that may be incurred.
See Information for patients for an outline of what to provide, including fees and charges for PTS.
Occasionally, we may leave hospital linen, such as blankets or sheets, with a patient when we return them safely to your residential aged care or other health facility.
HealthShare NSW Linen Services provides over 40,000 tonnes of general and sterile theatre linen each year to health facilities. We have specialised laundry services across the state to reissue hospital-grade linen.
To return HealthShare NSW owned linen, contact us on 1300 477 546 between 7am and 3.30pm, Monday to Friday, and we will arrange a collection.