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What is a Safe Haven?

A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts.

It is a safe place where you can talk openly about how you are feeling and what you’re going through.

A place where you can feel supported and not judged.

You can talk to a peer-support worker who may have experienced what you’re going through, or to a mental health professional.

If you don’t feel like chatting, you can hang out in a quiet spot and listen to music.

It’s free and you don’t need an appointment.

Where to get help

There are Safe Havens throughout NSW. Find your nearest one.

COVID-19 and Safe Havens

Due to the ongoing COVID-19 pandemic, some Safe Haven locations are not currently operating drop-ins, but are able to offer support over the phone or by video chat. Please check each location’s website or call for more information.

If you are in suicidal crisis, please contact the 24-hour Mental Health Line 1800 011 511 or call 000 for emergencies.

The direct phone number for a service may not always be able to provide immediate assistance.

  • ​Address: Old War Vets Road, Thomas Street Entrance, Broken Hill NSW 2880. On the grounds on Broken Hill Health Service, next to the Far West Recovery Centre

    Open: Tuesday to Friday 4:30pm-10pm, Saturday 11am-4pm

    Phone: 0418 442 767

    Email: safehavenfw@missionaustralia.com.au

    COVID-19 info: To attend the service, please call to book a time slot. If in crisis, please present to Broken Hill hospital Emergency Department where a Safe Haven peer worker will attend to support you.

  • ​Address: 80 Woodhouse Drive, Ambarvale, 2560

    Open: 2pm-9pm on Friday to Monday

    Phone: 0457 093 109 (available during service open times)

    Email: SWSLHD-CampbelltownSafeHaven@health.nsw.gov.au

    COVID-19 info: open virtually and mask to mask

  • Address: St Vincent's O'Brien Centre (Community Mental Health), 390 Victoria Street, Darlinghurst

    Open: 5:30pm-8:30pm Monday and Thursday , 12:30pm-3:30pm Sunday

    Email: SafeHavenCafe@svha.org.au

  • Address: Only Telehealth services available currently

    Open: 12:30pm-4pm Tuesday and Thursday

    Phone: (02) 4320 5203

  • Address: 5 Wiradjuri Place, Griffith, NSW, 2680

    Open: 2pm-9pm Friday to Sunday

    Phone: 0497 447 955

    Email: MLHD-Griffith-SafeHaven@health.nsw.gov.au

  • ​Address: 20/24 Belgrave St, Kogarah NSW 2217 (entry via Kensington St)

    Open: 4:30pm-8:30pm Friday to Tuesday

    Phone: (02) 9113 2981

    Email: SESLHD-SafeHaven@health.nsw.gov.au

    Website: https://www.seslhd.health.nsw.gov.au/safehaven

    Facebook: Safe Haven (St George)

  • Address: 60 Uralba St, Lismore

    Open: 6:00pm-9:30pm Monday, 3:30pm-9:30pm Friday, 2:30pm-9:30pm Saturday and Sunday

    Email: NNSWLHD-LIS-Safehaven@health.nsw.gov.au

  • Address: 22 Stewart Ave, Hamilton East, NSW 2303

    Open: 4pm-9pm Friday to Sunday

    Email: HNELHD-NewcastleSafeHavenHub@health.nsw.gov.au

  • Address: Community Mental Health, Wrights Road, Port Macquarie, NSW, 2444

    Open: 2pm-8pm Thursday to Sunday

    Phone: (02) 02 5524 2000

  • Address: Sydney Children’s Hospital, C1 East, Level 1 High Street Randwick 2031

    Open: 8:30am-5pm Monday to Friday

    Phone: 0439 278 476 or 0439 387 939

    Email: SCHN-SCH-MHSafeHaven@health.nsw.gov.au

  • ​Address: 3/24 Minjungbul Drive Tweed Heads South

    Open: 4pm-9:30pm Monday, 3:30pm-9:30pm Friday, 3pm-9:30pm Saturday and Sunday

    Email: NNSWLHD-TWE-SAFEHAVEN@health.nsw.gov.au

  • Address: 7 Yathong St, Wagga Wagga, NSW 2650

    Open: 2pm-9pm Friday to Sunday

    Phone: 0497 422 937

    Email: MLHD-Wagga-SafeHaven@health.nsw.gov.au

  • ​​Address: Redbank House, Dragonfly Drive, Westmead

    Open: Sunday to Wednesday, 3.30pm – 9.30pm

    Phone: 0436 377 113

    Email: wslhd-safehaven@health.nsw.gov.au

    NOTE: This service is open only for those aged 18 and under

  • Address: 55 Urunga Parade, Wollongong NSW 2500

    Open: 2pm-10pm Wednesday to Saturday

    Phone: 0401 561 164

    Email: Wollongong.safehaven@stride.com.au

    Website: https://stride.com.au/

About the Safe Haven initiative

The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.

Safe Havens are staffed by peer-support workers and other mental health professionals.

There are 20 Safe Havens being established in NSW. These Safe Havens will be based on, or near, hospital grounds, with suicide prevention staff and mental health clinicians on hand to offer emotional support and provide information on available services.

People with lived experience of suicide are helping to co-design models of care for Safe Havens that are tailored to their communities and local health districts.

If urgent medical attention is needed the emergency department is close by.

Safe Havens aim to:

  • provide immediate, personalised, and compassionate care
  • connect people to support services to address the underlying factors in their distress
  • reduce pressure on hospital emergency departments
  • reduce self-harm, suicide attempts and deaths by suicide.

Media and video about Safe Haven

Current as at: Wednesday 27 October 2021
Contact page owner: Mental Health Branch