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What is a Safe Haven?

A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts.

It is a safe place where you can talk openly about how you are feeling and what you’re going through.

A place where you can feel supported and not judged.

You can talk to a peer-support worker who may have experienced what you’re going through, or to a mental health professional.

If you don’t feel like chatting, you can spend time in a quiet space and listen to music.

It’s free and you don’t need an appointment.

What to expect at a Safe Haven

What to expect at a Safe Haven

Where to get help

There are Safe Havens throughout NSW. Find your nearest one.

COVID-19 and Safe Havens

Due to the ongoing COVID-19 pandemic, many Safe Havens continue to open as usual while some locations may have changed hours or requirements. This might include virtual-only support or temporary closure. Please check the information for the Safe Haven you want to attend or call before visiting.

If you are in suicidal crisis, please contact the 24-hour Mental Health Line 1800 011 511 or call 000 for emergencies.

The direct phone number for a service may not always be able to provide immediate assistance.

  • ​Address: Old War Vets Road, Thomas Street entrance, Broken Hill NSW 2880. 

    On the grounds on Broken Hill Health Service, next to the Far West Recovery Centre

    Open: Tuesday to Friday 4:30pm-10pm, Saturday 11am-4pm

    Phone: 0418 442 767

    Email: safehavenfw@missionaustralia.com.au

    COVID-19 info: To attend the service, please call to book a time slot. If in crisis, please present to Broken Hill hospital Emergency Department where a Safe Haven peer worker will attend to support you.

  • ​Address: 80 Woodhouse Drive, Ambarvale NSW 2560

    Open: 2pm-9pm on Friday, Saturday, Sunday and Monday

    Phone: 0457 093 109 (available during service open times)

    Email: SWSLHD-CampbelltownSafeHaven@health.nsw.gov.au

    Website: https://www.swslhd.health.nsw.gov.au/MentalHealth/safe.html

    COVID-19 info: open virtually and mask to mask

  • Address: St Vincent's O'Brien Centre (Community Mental Health), 390 Victoria Street, Darlinghurst NSW 2010

    Open: 12pm-4pm Saturday and Sunday; 5pm-8pm Wednesday

    Email: SafeHavenCafe@svha.org.au

  • Address: 2/29 Church St, Dubbo NSW 2830

    Open: 9.30am-4.30pm Monday to Friday (excluding public holidays)

    Phone: 1800 011 511 (NSW Mental Health Line) or (02) 6881 4000 (Community Mental Health) or 0436 850 152

    Persons under 16 years are encouraged to attend with a responsible adult when able to do so. No referral required

  • Address: 89 Holden Street, Gosford NSW 2250. 

    Currently telehealth only

    Open: 12:30pm-4pm Tuesday and Thursday

    Phone: (02) 4320 5203

  • Address: 81 Kooyoo Street, Griffith NSW 2680

    Open: 2pm-9pm Friday to Sunday

    Phone: 0497 447 955

    Email: MLHD-Griffith-SafeHaven@health.nsw.gov.au

  • ​Address: Kirk Place, Unit 1-2, Ground Floor, 15 Kensington Street, Kogarah NSW 2217

    Open: 5pm-9pm Friday to Tuesday

    Phone: (02) 9113 2981

    Email: SESLHD-safehaven@health.nsw.gov.au

    Website: https://www.seslhd.health.nsw.gov.au/safehaven

    Facebook: Safe Haven (St George)

  • Address: 60 Uralba Street, Lismore NSW 2480

    Open: 6pm-9:30pm Monday, 3:30pm-9:30pm Friday, 2:30pm-9:30pm Saturday and Sunday

    Email: NNSWLHD-LIS-Safehaven@health.nsw.gov.au

  • Address: 22 Stewart Avenue, Hamilton East NSW 2303

    Open: 4pm-9pm Friday to Sunday

    Email: HNELHD-NewcastleSafeHavenHub@health.nsw.gov.au

    Service is available to persons aged 12 years and above. No referral required

  • ​Address: 168 Missendon Road, Newtown NSW 2047

    Open: Wednesday to Friday 10am-4pm

    Phone: (02) 9562 5830

    Email: SLHD-SafeHaven@health.nsw.gov.au 

  • ​Address: Ground floor, Suite 3, 195-199 Clarinda Street, Parkes NSW 2870

    Open: Temporarily reduced to 9.30am-4.30pm Monday to Friday (excluding public holidays)

    Phone: 0428 228 097

    Email: wnswlhd-parkes-safehaven@health.nsw.gov.au

    Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven. During school hours referrals will be directed to the Parkes Community Mental Health Team.

  • Penrith Head to Health

    Address: ​111 Henry St, Penrith, New South Wales 2750

    Open: 1pm - 9:30 pm Mon, Wed - Sunday (including public holidays), 1pm - 5pm Tuesday


  • Address: Community Mental Health, Wrights Road, Port Macquarie NSW 2444

    Open: 2pm-8pm Thursday to Sunday

    Phone: (02) 5524 2000

  • ​Christmas/ New Year info: This service will be closed from Saturday 24 December 2022, re-opening Tuesday 3 January 2023.

    Address: C1 East, Level 1, Sydney Children's Hospital Randwick NSW 2031

    Open: Monday to Friday 12pm-5pm

    Phone: 0439 387 939

    Email: SCHN-SCH-MHSafeHaven@health.nsw.gov.au

    This Safe Haven supports young people aged 16 years and under

  • ​Address: 214 Bridge St, West Tamworth NSW 2340

    Open: 4pm-9pm Friday to Sunday

    Email: HNELHD-TamworthSafeHavenHub@health.nsw.gov.au

    Service is available to persons aged 12 years and above. No referral required

  • ​Address: 3/24 Minjungbul Drive, Tweed Heads South NSW 2486

    Open: 12pm - 6pm Friday to Monday

    Email: NNSWLHD-TWE-TZSIC-SAFEHAVEN@health.nsw.gov.au

  • Address: 7 Yathong St, Wagga Wagga NSW 2650

    Open: 2pm-9pm Friday to Sunday

    Phone: 0497 422 937

    Email: MLHD-Wagga-SafeHaven@health.nsw.gov.au

  • ​​Address: 26 Grand Avenue, Westmead NSW 2145

    Open: Sunday to Wednesday, 3.30pm – 9.30pm

    Phone: 0436 377 113

    Email: wslhd-safehaven@health.nsw.gov.au

  • Address: 55 Urunga Parade, Wollongong NSW 2500

    Open: 2pm-10pm Wednesday to Saturday

    Phone: 0401 561 164

    Email: wollongong.safehaven@stride.com.au

    Website: https://stride.com.au/

About the Safe Haven initiative

The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.

Safe Havens are staffed by peer-support workers and other mental health professionals.

There are 20 Safe Havens being established in NSW. These Safe Havens will be based on, or near, hospital grounds, with suicide prevention staff and mental health clinicians on hand to offer emotional support and provide information on available services.

People with lived experience of suicide are helping to co-design models of care for Safe Havens that are tailored to their communities and local health districts.

If urgent medical attention is needed the emergency department is close by.

Safe Havens aim to:

  • provide immediate, personalised, and compassionate care
  • connect people to support services to address the underlying factors in their distress
  • reduce pressure on hospital emergency departments
  • reduce self-harm, suicide attempts and deaths by suicide.

News and video about Safe Haven

Current as at: Wednesday 26 October 2022
Contact page owner: Mental Health Branch