A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts.
It is a safe place where you can talk openly about how you are feeling and what you’re going through.
A place where you can feel supported and not judged.
You can talk to peer-support workers or be connected to a mental health professional.
If you don’t feel like chatting, you can spend time in a quiet space and listen to music.
It’s free and you don’t need an appointment.
There are Safe Havens throughout NSW. Find your nearest one.
Due to the ongoing COVID-19 pandemic, many Safe Havens continue to open as usual while some locations may have changed hours or requirements. This might include virtual-only support or temporary closure. Please check the information for the Safe Haven you want to attend or call before visiting.
If you are in suicidal crisis, please call 000 for emergencies or contact the 24-hour Mental Health Line for a referral service on 1800 011 511.
The direct phone number for a service may not always be able to provide immediate assistance.
Address: Old War Vets Road, Thomas Street entrance, Broken Hill NSW 2880.
On the grounds on Broken Hill Health Service, next to the Far West Recovery Centre
Open: 4:30pm to 10pm Tuesday to Friday, 11am to 4pm Saturday
Phone: 0418 442 767
Email: safehavenfw@missionaustralia.com.au
COVID-19 info: To attend the service, please call to book a time slot. If in crisis, please present to Broken Hill hospital Emergency Department where a Safe Haven peer worker will attend to support you.
Address: 80 Woodhouse Drive, Ambarvale NSW 2560
Open: 2pm to 9pm on Friday, Saturday, Sunday and Monday
Phone: 0457 093 109 (available during service open times)
Email: SWSLHD-CampbelltownSafeHaven@health.nsw.gov.au
Website: Campbelltown Safe Haven
COVID-19 info: open virtually and mask to mask
Address: St Vincent's O'Brien Centre (Community Mental Health), 390 Victoria Street, Darlinghurst NSW 2010
Open: 12pm to 4pm Sunday
Email: SafeHavenCafe@svha.org.au
Address: 2/29 Church Street, Dubbo NSW 2830
Open: 9:30am to 4:30pm Monday to Friday (excluding public holidays)
Phone: 1800 011 511 (NSW Mental Health Line) or (02) 6881 4000 (Community Mental Health) or 0436 850 152
Address: Corner of Ambulance Road and Holden Street, Gosford NSW 2250.
Open: 9am to 4:30pm Monday to Friday. Closed on Public Holidays.
Phone: (02) 4394 1597.
Address: 81 Kooyoo Street, Griffith NSW 2680
Open: 2pm to 9pm Friday to Sunday
Phone: 0497 447 955
Email: MLHD-Griffith-SafeHaven@health.nsw.gov.au
Address: Kirk Place, Unit 1-2, Ground Floor, 15 Kensington Street, Kogarah NSW 2217
Open: 5pm to 9pm Friday to Tuesday
Phone: (02) 9113 2981
Email: SESLHD-safehaven@health.nsw.gov.au
Website: SESLHD - SafeHaven
Facebook: SafeHaven (St George)
Address: 22 Stewart Avenue, Hamilton East NSW 2303
Open: 4pm to 9pm Friday to Sunday
Email: HNELHD-NewcastleSafeHavenHub@health.nsw.gov.au
Service is available to persons aged 12 years and above. No referral required
Address: 168 Missenden Road, Newtown NSW 2047
Open: 10am to 4pm Monday, Wednesday, Thursday and Friday
Phone: (02) 9562 5830
Email: SLHD-SafeHaven@health.nsw.gov.au
Address: Ground floor, Suite 3, 195-199 Clarinda Street, Parkes NSW 2870
Open: Temporarily reduced to 9:30am to 4:30pm Monday to Friday (excluding public holidays)
Phone: 0428 228 097
Email: wnswlhd-parkes-safehaven@health.nsw.gov.au
Visitors under 16 will be asked to seek out a responsible adult to join them at the Safe Haven. During school hours referrals will be directed to the Parkes Community Mental Health Team.
Penrith Head to Health
Address: 111 Henry Street, Penrith, New South Wales 2750
Open: 1pm to 9:30pm Monday, Wednesday to Sunday (including public holidays), 1pm to 5pm Tuesday
Address: Community Mental Health, Wrights Road, Port Macquarie NSW 2444
Open: 2pm to 8pm Thursday to Sunday
Phone: (02) 5524 2000
Address: C1 East, Level 1, Sydney Children's Hospital Randwick NSW 2031
Open: 12pm to 5pm Monday to Friday
Phone: 0439 387 939
Email: SCHN-SCH-MHSafeHaven@health.nsw.gov.au
This Safe Haven supports young people aged 16 years and under
Address: 214 Bridge Street, West Tamworth NSW 2340
Email: HNELHD-TamworthSafeHavenHub@health.nsw.gov.au
Address: 3/24 Minjungbul Drive, Tweed Heads South NSW 2486
Open: 12pm to 6pm 7 days a week
Email: nnswlhd-twe-tzsic-safehaven@health.nsw.gov.au
Address: 7 Yathong Street, Wagga Wagga NSW 2650
Phone: 0497 422 937
Email: MLHD-Wagga-SafeHaven@health.nsw.gov.au
Address: 26 Grand Avenue, Westmead NSW 2145
Open: 3:30pm to 9:30pm Sunday to Wednesday
Phone: 0436 377 113
Email: wslhd-safehaven@health.nsw.gov.au
Address: 55 Urunga Parade, Wollongong NSW 2500
Open: 2pm to 10pm Wednesday to Saturday
Phone: 0401 561 164
Email: wollongong.safehaven@stride.com.au
Website: Stride
The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.
Safe Havens are staffed by peer-support workers and you can be connected to other mental health professionals.
There are 19 Safe Havens across NSW. These Safe Havens will be based on, or near, hospital grounds, with suicide prevention staff and mental health clinicians on hand to offer emotional support and provide information on available services.
People with lived experience of suicide are helping to co-design models of care for Safe Havens that are tailored to their communities and local health districts.
If urgent medical attention is needed the emergency department is close by.
Safe Havens aim to:
