A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts.
It is a safe place where you can talk openly about how you are feeling and what you’re going through.
A place where you can feel supported and not judged.
You can talk to a peer-support worker who may have experienced what you’re going through, or to a mental health professional.
If you don’t feel like chatting, you can hang out in a quiet spot and listen to music.
It’s free and you don’t need an appointment.
There are Safe Havens throughout NSW. Find your nearest one.
Due to the ongoing COVID-19 pandemic, some Safe Haven locations are not currently operating drop-ins, but are able to offer support over the phone or by video chat. Please check each location’s website or call for more information.
If you are in suicidal crisis, please contact the 24-hour Mental Health Line 1800 011 511 or call 000 for emergencies.
The direct phone number for a service may not always be able to provide immediate assistance.
Address: Old War Vets Road, Thomas Street Entrance, Broken Hill NSW 2880. On the grounds on Broken Hill Health Service, next to the Far West Recovery Centre
Open: Tuesday to Friday 4:30pm-10pm, Saturday 11am-4pm
Phone: 0418 442 767
COVID-19 info: To attend the service, please call to book a time slot. If in crisis, please present to Broken Hill hospital Emergency Department where a Safe Haven peer worker will attend to support you.
Address: 80 Woodhouse Drive, Ambarvale, 2560
Open: 2pm-9pm on Friday to Monday
Phone: 0457 093 109 (available during service open times)
COVID-19 info: open virtually and mask to mask
Address: St Vincent's O'Brien Centre (Community Mental Health), 390 Victoria Street, Darlinghurst
Open: 5:30pm-8:30pm Monday and Thursday , 12:30pm-3:30pm Sunday
Address: Only Telehealth services available currently
Open: 12:30pm-4pm Tuesday and Thursday
Phone: (02) 4320 5203
Address: 5 Wiradjuri Place, Griffith, NSW, 2680
Open: 2pm-9pm Friday to Sunday
Phone: 0497 447 955
Address: 20/24 Belgrave St, Kogarah NSW 2217 (entry via Kensington St)
Open: 4:30pm-8:30pm Friday to Tuesday
Phone: (02) 9113 2981
Facebook: Safe Haven (St George)
Address: 60 Uralba St, Lismore
Open: 6:00pm-9:30pm Monday, 3:30pm-9:30pm Friday, 2:30pm-9:30pm Saturday and Sunday
Address: 22 Stewart Ave, Hamilton East, NSW 2303
Open: 4pm-9pm Friday to Sunday
Address: Community Mental Health, Wrights Road, Port Macquarie, NSW, 2444
Open: 2pm-8pm Thursday to Sunday
Phone: (02) 02 5524 2000
Address: Sydney Children’s Hospital, C1 East, Level 1 High Street Randwick 2031
Open: 8:30am-5pm Monday to Friday
Phone: 0439 278 476 or 0439 387 939
Address: 3/24 Minjungbul Drive Tweed Heads South
Open: 4pm-9:30pm Monday, 3:30pm-9:30pm Friday, 3pm-9:30pm Saturday and Sunday
Address: 7 Yathong St, Wagga Wagga, NSW 2650
Phone: 0497 422 937
Address: Redbank House, Dragonfly Drive, Westmead
Open: Sunday to Wednesday, 3.30pm – 9.30pm
Phone: 0436 377 113
NOTE: This service is open only for those aged 18 and under
Address: 55 Urunga Parade, Wollongong NSW 2500
Open: 2pm-10pm Wednesday to Saturday
Phone: 0401 561 164
The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.
Safe Havens are staffed by peer-support workers and other mental health professionals.
There are 20 Safe Havens being established in NSW. These Safe Havens will be based on, or near, hospital grounds, with suicide prevention staff and mental health clinicians on hand to offer emotional support and provide information on available services.
People with lived experience of suicide are helping to co-design models of care for Safe Havens that are tailored to their communities and local health districts.
If urgent medical attention is needed the emergency department is close by.
Safe Havens aim to: