Planned surgery program resources

​​Information for patients, carers and families

We have created several resources for the NSW public that answer frequently asked questions about:

  • how to join an planned surgery waitlist at a NSW public hospital
  • what to expect after you have been waitlisted for planned surgery
  • what to expect once you have been given a date for your planned surgery.

Read our Planned surgery resources for patients, carers and families.

Planned surgery resources

The Planned Surgery Policy Resource Guide​ provides practical advice for NSW Health staff on various aspects of the waitlist policy, examples of processes for decision​ making, escalation and communications around wait list management in order to assist surgery and wait list managers to implement the policy.

The Treat in turn principle in practice to be used in conjunction with the ACI Theatre Efficiency Guidelines to support planned surgery list managers to organise theatre lists in conjunction with key stakeholders.

 Planned Surgery Self-Assessment tool and  Best Practice Self-Assessment tool: for use by planned surgery managers and staff in conjunction with other key stakeholders to assess District/Network compliance with the Planned Surgery Access Policy.​

Value based surgery

The Planned Surgery Access Policy provides guidance on key strategies that local health districts and specialty health networks are to implement to improve access to planned surgery. One of those key strategies is value based surgery. The Agency for Clinical Innovation have published the Value-Based Surgery: Clinical Practice Guide through extensive evidence review and clinical consultation. The procedures in Table 1 have been identified as offering little to no benefit to the patient based on current peer reviewed evidence, except for the specific surgical indications listed in the table.

Joint Replacement Pathways Framework

The Joint Replacement Pathways Framework builds on the Agency for Clinical Innovations' Same-Day Hip and Knee Joint Replacement Surgery Key Principles; by providing details of approaches currently being used by some local health districts which can be adapted to local circumstances by all districts and networks. These approaches provide care pathways for patients following discharge from same day or short stay orthopaedic surgery. Each facility should tailor their own pathway depending on best practice guidelines, local protocols and staff preferences.

These pathways and resources have been reviewed by the Surgical Services Taskforce and Agency for Clinical Innovation Networks.

Templates

The templates below are for the use of elective surgery waitlist staff to support the implementation of the Planned Surgery Access Policy and include the mandatory policy requirements. They have been developed in consultation with patient groups and planned surgery access managers to support good communication between patients, waitlist staff, treating doctors and general practitioners (GPs).

Letters to patients

  • Patient on list letter - A template letter to a patient notifying them that they have been placed on an elective surgery list.
  • Admission letter - A template letter to a patient offering them a hospital admission date for their surgery.
  • CUC notification to a patient - A template letter to a patient notifying them that the reference list CUC has been allocated.
  • Patient suspension letter - A template letter to a patient notifying them that their surgery has been temporarily "suspended" as requested for personal reasons.
  • Removal f​r​om list - patient - A template letter to a patient advising them of their removal from an elective surgery list.
  • Doctor resignation letter - A template letter to a patient notifying them of the resignation of their treating doctor and giving them alternative options.
  • Audit​ letter​ - A template letter to a patient checking if they still need to have their surgery.

Letters to the treating doctor

  • Incomplete RFA letter - A template letter to the treating doctor requesting incomplete or missing information on the Recommendation for Admission (RFA) form.
  • CUC acceptance letter - A template letter to the treating doctor notifying them that the non-recommended CUC allocation has been accepted.
  • CUC information request letter - A template letter to the treating doctor requesting clinical supporting documentation for a non-recommended CUC allocation.
  • CUC non-acceptance letter - A template letter to the treating doctor notifying them that the non-recommended CUC has not been accepted.
  • No response letter - A template letter to the treating doctor notifying them that due to failure to provide clinical information, the reference list CUC has been allocated.
  • Change of CUC letter - A template letter to the treating doctor notifying them of a change to their patient's CUC.
  • Removal from list - treating doctor - A template letter to the treating doctor notifying them of the removal of their patient from an elective surgery list.

Letters to the General Practitioner

  • Patient on list ​- GP - A template letter to a GP notifying them that their patient has been placed on an elective surgery list.
  • Removal from list - GP - A template letter to a GP notifying them of the removal of their patient from an elective surgery list.

Auditing and reporting

  • Cerner reports - A list of the reports available in Cerner to meet the weekly and monthly policy requirements.
  • iPM reports - A list of the reports available in iPM to meet the weekly and monthly policy requirements.
  • Weekly clerical audit report - A template report to be submitted to the relevant manager and tabled at the local governance committee.
  • Monthly report to Executive - A template report to be submitted to the relevant Executive or Manager and tabled at the local governance committee.
  • Clerical audit evaluation - An audit form template to be used for quarterly evaluation of the planned surgery wait list audit process.

Other useful resources

The Agency for Clinical Innovation's NSW Colonoscopy Categorisation Clinical Practice Guide helps clinicians who receive colonoscopy referrals in triaging patients.


Current as at: Thursday 2 October 2025
Contact page owner: System Purchasing